Yeah, i thought that what she said was a bit strange. I'm new to TB bags (just bought 1) and I didn't believe it 100%. Perhaps some of you wonderful TPFers who are in the TB "loop" can shed more light on whether or not this is true!
Hearing that the Lee's might be discontinued sent me straight to the site to Chat & ask. Answer from this particular chat rep (Phoebe) skirted the question, then seemed to tap dance a bit. It went like this:
Me: A sales associate in a TB store told a customer that the Lee Radziwill line is being discontinued. Is this true?
Phoebe: Thank you for sharing that information. I am delighted to assist you in any possible way. The Lee Radziwill is a hot item right now and we're sorry to say that it's currently out of stock due to its popularity. We suggest checking online to see if it's back in stock soon.
Me: Ty, Phoebe but my question is if the Lee Radziwill line is being discontinued?
Phoebe: I'm sorry for the confusion, Sheherazade. May you please confirm if you have a style number of Lee Radziwill?
Me: I'm asking if the entire Lee Radziwill line is being discontinued?
Phoebe: Thank you for confirming, Sheherazade! Just wanted to give you a heads up that the Lee Radziwill styles that are out of stock are older ones, but we have some new styles available now.
*Note: There were eternal pauses btwn answers. This + her indirect responses leads me to believe that she either has no idea or is not permitted to answer truthfully.
Me: Alright, ty Phoebe. So to be clear, you are saying that the entire Lee Radziwill line is not being discontinued? If you don't know the answer, please say that & refer me to someone who can answer this question directly. It would be greatly appreciated, as myself & about a dozen fellow Lee Radziwill bag lovers would like an answer to this particular question. Is the Lee Radziwill line of bags being discontinued?
*Note: This particular pause was eternal squared...⏳
Phoebe: I apologize for any confusion, Sheherazade. We can confirm that not all Lee Radziwill products will be discontinued. The old style is just out of stocks and we have new styles now. We appreciate your understanding.
Me: Ty, Phoebe. And by "old styles" do you mean the non-double styles? In other words, the Lee Radziwill double bag styles will continue to be produced?
Phoebe: That's correct!
Me: Great! Thank you so much for this info. Have a wonderful weekend, Phoebe!
Phoebe: You are welcome. I just want to make sure, is there something else that I can help you with aside from this? I would be glad to provide further assistance.
Me: No, that's it. Take care!
Phoebe: My pleasure assisting you today, Sheherazade. Since there's nothing else, I just wanted to take a moment to sincerely thank you for being one of the absolute best customers we have here at Tory Burch. We truly appreciate your support and can't wait for your next transaction with us! Again, this is Phoebe. Have a lovely Sunday afternoon!
She was very sweet but because of how difficult it was to get a direct answer (& not quite sure I did get a direct answer?), I'm still wondering...🤔. What do u guys think?