Guys, what do you think about overall service and quality when buying such bags (of various brands)? I just came back from the Galeries Lafayette in Paris, and it was not a nice experience at all! I went to Dior which was literally just a counter, and the Lady Dior mini was so small it was ridiculous. Then I went to
Fendi in order to check out the mini Peekaboos, and I just found the service "cheap" and very detached - you wouldn't think you came in to purchase a 2300€ bag. It's also like the sales people don't know what they are selling, don't have the love for their product (maybe because they work for the department store and not for the boutique?) Anyway, the bags were very beautiful (new seasonal colors are very cute - all pastels with the python handle), but I found them to be too soft and delicate for my lifestyle, plus they have no feet as you guys know (In my mind I'm like "why not complete your masterpiece by adding four small feet?" It just seems a bit unfinished).
I then went to Valentino and there the sales associates were lovely, however the two bags they got from the back for me, plus the one on display, (basically the same rockstud small tote times 3) were all flawed! Chips in the leather, stained hardware, etc.
I left empty handed as well and headed to Chanel, where I waited an hour in line to get in. It was a factory - so many people sitting anywhere and everywhere, sales associates running around looking exhausted and giving each other "I can't deal anymore" looks as they served clients. The sales lady I ended up with barely looked at me as she asked what I wanted. I told her I wanted to look at their mini squares - she came back with one single model (lambskin gold hardware) and said that this was all that was available anywhere in Paris at this point in terms of square. Said it was because it's winter and that all stores have the same merchandise (mind you, I had had the rue Cambon boutique on the phone the previous day and knew they had the mini square in a bunch of colors and leather types...). I declined the mini she showed me, and asked if by any chance there would be other colors in the drawers and she was like "no, that's it" - she didn't even want to look when it's a fact that they get deliveries every morning! Lastly, I asked to see their WOCs, knowing that they have many models of WOCs, not just the classic. Well, she only got the classics out, again told me that this is all they had, lined them all up in front of me as if this were the flea market, all the while saying "there's this one, this one, this one, this one, this one". I was not guided nor helped. This was not a consultant, but a display attendant. It was horrible - I left.
Today I went to Louis Vuitton and bought an Alma BB in black Epi leather - fits my lifestyle, has feet, is sturdy, a classic - you get the gist. Plus service was better than what I described above.
Sorry for the long rant! My question for you guys is: how was your experience buying your bags? How was it at
Fendi? Or did you, too, buy at department stores? How do you feel overall about the state of affairs in terms of luxury shopping and how rushed/cheap it has become?
xxx