so update on returns. the saleslady returned one online purchase (which i bought in november) no problem. but th second one she was having the trouble, so the manager came over and said i had to send back to jacksonville [why one and not the other i have no idea]. he did say i could exchnge it for something else equal or more in value, and then i can return the exchanged item no problem. go figure
so i exchanged for the suede rogue which i'm loving! hmm, maybe i wont even return it. two more bags coming today which i'll have to do the same thing if i dont like them. and then return them all in two weeks. a bit silly, but still better in my mind than shipping back to jax and worrying about their arriving, etc.