Are you sure theres nothing under "my account" it wouldnt just be in your cart when its on hold I dont believe items in your cart are held at all. Maybe theyve just put it on hold at their end and you need to purchase over the phone?
Either way it should be available somewhere under your account but youd still have to place it in your cart from hold if that makes sense.
Either way it should be available somewhere under your account but youd still have to place it in your cart from hold if that makes sense.