Hi! I bought an Alexander McQueen Mini Legend online on May 13, but I was unhappy with the gold-metal hardware with scratches, patches, and uneven polish. The customer service would not authorise my return, and this is what she said:
Please be advised that the distressed look of the hardware is intended by the brand itself. This is part of the design of McQueen and this is the look McQueen wants to showcase. The distressed hardware may differ piece to piece, as each piece is all hand made to achieve uniqueness.
As per your photos, the distressing is across all your hardware and this is part of the design. This is not deemed as a fault but an important characteristic of McQueen's design and aesthetics. McQueen is known for his signature dark, dramatic and romantic look. The distressed look is an underlying signature in his clothing and across all his other goods.
#####
To those who own Alexander McQueen bags, can you please verify this? Please advise. If it's meant to be like this, I'll be happy with it and consider it different from my all other bags (I'm a bling-bag person hehehe).
Thank you!
Please be advised that the distressed look of the hardware is intended by the brand itself. This is part of the design of McQueen and this is the look McQueen wants to showcase. The distressed hardware may differ piece to piece, as each piece is all hand made to achieve uniqueness.
As per your photos, the distressing is across all your hardware and this is part of the design. This is not deemed as a fault but an important characteristic of McQueen's design and aesthetics. McQueen is known for his signature dark, dramatic and romantic look. The distressed look is an underlying signature in his clothing and across all his other goods.
#####
To those who own Alexander McQueen bags, can you please verify this? Please advise. If it's meant to be like this, I'll be happy with it and consider it different from my all other bags (I'm a bling-bag person hehehe).
Thank you!
Attachments
Last edited: