I could use some advice from sellers. I bought an item from a seller in Europe (BIN) for about $500 US and paid immediately through paypal. I followed the tracking and it cleared US customs and then... lost. No further information. I informed the seller 22 days after I purchased the item, 18 days after she shipped, that the package hadn't arrived and that I couldn't launch an investigation from my end. She launched an investigation from her end two days later and told me it would take 14 days to resolve. 20 days later I filed a claim with E-bay because it was 44 days after purchase. The seller tells me that the postal service on her end says they left a slip for me informing me that the package was available for pickup. I live in a building with 24 hour doorman/concierge service, so there are never slips left, but just in case I went to the post office and checked with the tracking number. They never had the package and never sent it out for delivery.
So, after that long story, what is reasonable to expect in terms of the filing of a refund? I felt like the seller dragged her feet in terms of follow-up and I've never transacted with her before, so I didn't feel comfortable letting the time to file pass. I won't leave her negative feedback because she did ship and it's not her fault that the USPS is incompetent, but at this point I think she should give me a refund regardless of the bureaucracy at her end.
What would you sellers do?
So, after that long story, what is reasonable to expect in terms of the filing of a refund? I felt like the seller dragged her feet in terms of follow-up and I've never transacted with her before, so I didn't feel comfortable letting the time to file pass. I won't leave her negative feedback because she did ship and it's not her fault that the USPS is incompetent, but at this point I think she should give me a refund regardless of the bureaucracy at her end.
What would you sellers do?