I took two bags to a Mulberry outlet for repairs at the start of August. I got a claa towards the end of August. The lady I spoke to said that having spoke to the Mulberry repair people they could repair both bags but the leather on one bag(mini mabel) might be a bit shinier than the original. Got it back today and I couldn't tell which part of my bag had been replaced. Not only that but the outlet received my bag at the same time but sent it back because it wasn't right(post mans lock was replaced). I am very impressed! And and. I paid yesterday and I was told to expect it back tomorrow. It arrived today 24 hrs later..literally! Super happy at the job they have done!