Yeah, I more or less got the same thing. The AI/ML part is interesting in that it also looks at consignor data... but tbh those terms mostly read as buzzy marketing filler.I reported both bags and here was the response:
"We appreciate you taking the time to reach out to us.
Authenticity is the cornerstone of The RealReal. We staff in-house professionals including gemologists, horologists, art appraisers and apparel experts that authenticate every item.
All items are put through a rigorous authentication process by a team of experts guided by our Director of Authentication & Brand Compliance. During this inspection process, we validate appropriate brand markings, date codes, serial tags and hologram stickers as applicable. Each item passes through our strict authenticity test before it is accepted for consignment.
Our authentication process is always evolving to incorporate new innovations and stay ahead of the latest developments with brands and counterfeiters. We have deployed advanced artificial intelligence (AI) and machine learning (ML) to support our authentication experts, including Item Risk Scoring, in which we assess more than 50 data points on each item and consignor combination to identify points of risk before an item is evaluated by our authentication team.
Your feedback will be passed forward. Both of these Balenciaga have been pulled for review by our authentication team."
Like ok cool, those systems are trained on a handful of data points from who knows where to perform a base risk assessment. But authentication is still a "manual" task being performed by a human who, at the end of the day, either needs better oversight, training, or resources.
