It seems like those here who have dealt with Coach customer service have had mixed results. I figured I'd add my own story to the bunch:
I bought I pair of Three-button gloves in black just before Christmas. During the holiday, I noticed that a thread in the right glove index finger was pulling out. It kept coming out, so I took the gloves to my local store and they sent them out for me for repair at no cost.
Just last week, a letter from Coach came. It said that they were sending me a brand new pair of gloves and the new pair would arrive in ten days. Later that same day, FedEx delivered a package. It was the new gloves. They are in pristine condition. I am so happy that everything worked out.
I bought I pair of Three-button gloves in black just before Christmas. During the holiday, I noticed that a thread in the right glove index finger was pulling out. It kept coming out, so I took the gloves to my local store and they sent them out for me for repair at no cost.
Just last week, a letter from Coach came. It said that they were sending me a brand new pair of gloves and the new pair would arrive in ten days. Later that same day, FedEx delivered a package. It was the new gloves. They are in pristine condition. I am so happy that everything worked out.