So I have read several times that when a bag is sent in for repair and it can't be repaired Coach will send a 40% letter...uuummmm...wtf? If I buy a $800 bag and two years from now it needs repair and I get a 40% off letter I am going to be pissed! That just doesn't seem fair to me, especially if the only bag that I can or want to purchase is only $300 or something like that.