I placed my order on Wednesday morning, and it took until last night (Friday) before the shopping was done. Once he shopped, though, he was at my house in 5 minutes. I didn't mind the lag time, because I wasn't in a hurry, but I can see how backed up they are. Now I've learned! You can specify either a range of days, or a specific day, and next time I'll pick a specific day if that option is available.
I was very pleased with the service. I had my phone with me, and it pinged when Justin wanted to ask me a question about a substitution. He even sent me a photo when there was some confusion, which I thought was very nice! I only ordered a few things, but I have a longer list for next time.
They tip the shoppers next to nothing, but gave me the option to increase the tip, which I absolutely did. They also let you rate the shopper, and I made sure to give him 5 stars plus some extra comments. These InstaCart shoppers are working VERY hard, keeping those of us who are at risk the security of sheltering in place. (I was also glad to see that he was wearing a mask and gloves when he came to our door. At first, I read that the InstaCart shoppers weren't being given protective gear. But this is obviously being fixed.)
Are you and your DH going outside for neighborhood walks,
@whateve ? We think we should, since we are in such a spread-out area and exercise is good, but we will wear face masks. What's your thinking on this?