My SA moved to a different state years ago and we have kept in touch all these years. He still works for Coach and I order most of my stuff from him, sometimes I cheat and order online. I don't know why but when I order through him I feel guilty to return stuff back. After a couple of people mentioned the additional 20% discount I texted him last night and he said he would give me the same discount but he didn't offer it to me at the time I bought 6 bags from him.I've switched a few SA's when the ones I worked with move-they're usually the first to let me know when sales are going on, but I've yet to get a F&F discount after years of spending thousands at Coach. One even said I'm her store's best customer, so maybe the associates say that to everyone?