I tried to use the Customs # to track the package via USPS, but the system said there is no such a # yet... I was told by the lady in the post office I will not track the status until it is delivered, is that true?
Just received a dispute at paypal!
- Thread starter mx2000
- Start date
I tried to use the Customs # to track the package via USPS, but the system said there is no such a # yet... I was told by the lady in the post office I will not track the status until it is delivered, is that true?
Yes, probably true... as USPS no longer offers tracking for INTL parcels.
USPS SUCKS, BTW! And for INTL, I doubt will be of ANY benefit in a PP claim in the future since no tracking is available.
HOWEVER, if you shipped to canada, try https://em.canadapost.ca/emo_business/basicPin.do?language=en and see if if shows up.
The other thing you might try in desperation is CALL USPS 800# and see if they have any way to track it via the customs #. Tell them you think it may be lost and request an investigation.
I am sorry, hon. Call USPS & request an investigation for lost package.
And while you are waiting, try the customs # again every evening.
OP, tell the buyer you mailed it first class and to give it time to get there. priority mail takes 2-3 weeks from US to Canada.
mx2000 - Your buyer is really jumping the gun if she has filed after only 2 weeks. I agree with noshoepolish, you should email her and explain that shipping from one country to another does take time and to please be patient. I ship from Canada to the U.S. all the time plus I receive a lot of packages from the U.S. and its very rare for a package to get lost between the two countries.
As far as saying that you won't ship international anymore, that's up to you of course but IMO it is just as likely for a package to get lost when shipped from one part of the U.S. to another part of the U.S. (or one part of Canada to another) as it is from one country to the other.
I just checked the USPS website and there is online tracking for Express International Mail so perhaps there was just a glitch in the system for one of the posters who commented that this wasn't available.
And you can use priority mail to Canada for delivery confirmation.
Sorry for the long post but I hate to see people frustrated by international shipping when the majority of the time, it really does work. And of course I have a selfish reason for wanting you U.S. sellers to ship to Canada...so that I can buy lots from the U.S.!
As far as saying that you won't ship international anymore, that's up to you of course but IMO it is just as likely for a package to get lost when shipped from one part of the U.S. to another part of the U.S. (or one part of Canada to another) as it is from one country to the other.
I just checked the USPS website and there is online tracking for Express International Mail so perhaps there was just a glitch in the system for one of the posters who commented that this wasn't available.
And you can use priority mail to Canada for delivery confirmation. Sorry for the long post but I hate to see people frustrated by international shipping when the majority of the time, it really does work. And of course I have a selfish reason for wanting you U.S. sellers to ship to Canada...so that I can buy lots from the U.S.!
OK.. GOOD. Now try the same # at the canada post website.
This is what I was telling you. You will see acceptance...which means it package was accepted at USPS for mailing. Then, you MAY see some reference to "handed over for delivery abroad"... which would mean it has been handed over to the canadian post for delivery to the recipient.
When I said NO INTL TRACKING on USPS website, this is what I meant. They no longer offer DAY-TO-DAY updated tracking on USPS.com. Just "accepted" and either "handed over to...." or "delivered". That is now all the tracking one gets for INTL packages... no day-to-day updates while the package in en-route.
Keep checking it AND on the canada post website. And give PP & the buyer this same tracking #.
I just called USPS and the customer service says there will be no more information about this package since it is non-tracking, the website won't update neither! Maybe "Acceptance" forever!! The only way I can find more info is to ask the receiver!!
Still, since it is non-tracking I doubt if I can find any info on the Canada website
. Anyway, I'm prepared to accept the lost...Thanks for your kindness~~~
Reply to the dispute that you mailed it first class, which takes a bit longer, and that more time should be allowed before PayFoe rules on a INR claim. Then wait and see. USPS Express Mail can be tracked and meets PayFoe's Sig Confirmation requirements. I'll keep my fingers crossed for you!
Oh, boy. What else have you been able to accomplish using this method? Have you sold items and sent "nothing" packages instead? I mean, I ask because we hear the stories and you just described how it's done.
This might be a way of winning the dispute but in some cases, the buyer may honestly NOT receive the item and in that case, the seller should take responsibility for not tracking it. (Not saying OP).
Just for this reason I will not ship International First Class... no tracking. Flate Rate Priority mail is about $37. It is so worth the price ( buyer pays for it so if they really want the item they will pay for it!)
Even for domestic packages I will ship Priority mail (free delivery confirmation if done online) and really not that much more than 1st class.
Sorry that happened...not sure where you stand on this... if your buyer is unlike 1stmavrick you may have a chance with an honest buyer....
Not sure why anyone would actually try to scam like that...
And just for that reason it makes it EVEN HARDER for us honest sellers to do well on eBay.
Hope it works out for you.
Even for domestic packages I will ship Priority mail (free delivery confirmation if done online) and really not that much more than 1st class.
Sorry that happened...not sure where you stand on this... if your buyer is unlike 1stmavrick you may have a chance with an honest buyer....
Not sure why anyone would actually try to scam like that...
And just for that reason it makes it EVEN HARDER for us honest sellers to do well on eBay.
Hope it works out for you.
The seller has to ship within 7 days of receiving cleared payment. (Seven days from the time you get the 'ok to ship' message from PayP). That's my understanding, anyway!what ya mean by 7 days for seller to ship? if u sold an item and winner took a week to pay, does it start form the day thye pay or the day auctions ends?