On July 29 I sold a Burberry bag and sent the bag via priority mail to AZ. Few days later, the buyer emailed me saying that she did not receive the bag??? and she told me that if you go to usps.com to track for the package, it says ... this item cannot be tracked, please contact the seller. and so I did the same thing and she was right.. I got the same message. I printed the label tru paypal. And so I panicked and called the toll free number. I was told that the package was delivered already on Aug.1. and she cannot answer on why the website is giving me that message.
I emailed the buyer and I told her to wait for another day. The next day, I went to the local PO and I was told to tell the buyer to go to their local office as priority mail items are being brought back to PO and dont leave packages at the door anymore if they suspect that someone is not home. She even showed me the actual shelf and yes I saw a lot of packages being kept their and according to her, they will keep packages there for 15days. I relayed the same message to the buyer and I understand probably she cant wait anymore she file a dispute to paypal....
I called the toll free no. again and they told me it was delivered the same day at 2:45pm. I emailed the buyer tru paypal. And of course paypal put a hold on my account so I cannot do any transactions at all. Pissed!!!! The buyer never contacted me yet or the paypal and its been 3 days now. Should I worry? what do I do as I do not want to lose my money.. I did everything I can, I sure send the package via priority and dont know if buyer is lying or what.. I'm a gonna be accountable for it even the buyer did not purchase insurance for lost of damaged item? I'm afraid that paypal will side her.. Please help!!!
Ebay suspended my account too I dont know if this will affect this case. Please want to hear from you!!
I emailed the buyer and I told her to wait for another day. The next day, I went to the local PO and I was told to tell the buyer to go to their local office as priority mail items are being brought back to PO and dont leave packages at the door anymore if they suspect that someone is not home. She even showed me the actual shelf and yes I saw a lot of packages being kept their and according to her, they will keep packages there for 15days. I relayed the same message to the buyer and I understand probably she cant wait anymore she file a dispute to paypal....
I called the toll free no. again and they told me it was delivered the same day at 2:45pm. I emailed the buyer tru paypal. And of course paypal put a hold on my account so I cannot do any transactions at all. Pissed!!!! The buyer never contacted me yet or the paypal and its been 3 days now. Should I worry? what do I do as I do not want to lose my money.. I did everything I can, I sure send the package via priority and dont know if buyer is lying or what.. I'm a gonna be accountable for it even the buyer did not purchase insurance for lost of damaged item? I'm afraid that paypal will side her.. Please help!!!
Ebay suspended my account too I dont know if this will affect this case. Please want to hear from you!!