Wow that's really bad!! I can't believe they would sell something like that to you
At least you'll have your new lou lou now and in a gorgeous colour - I hope yours comes in good shape!
I spoke with Fwrd customer service and they're offering me an additional 10% discount, but the bag would be final sale. The leather on each bag is slightly different too. The Fwrd one is softer and slightly darker, while the Ssense one is a bit more puffy. I'm going to sleep on it and see how I feel past the weekend.