I sent my bag in on June 15th to get turnlock hardware replaced. They quoted me 12 weeks. After 2.5 months of having my bag, I called them up to ask when they’re going to start working on my bag. The bag repair specialist left a voicemail saying that the repair is extended to 1 year! That’s ridiculously long when they just needed to replace the hardware and significantly longer than the original quote. They said that the bag is sent to east coast for repair to expedite the repair time and not Paris (I’m from cali). I’ve been calling them every other day for the past 2 weeks to let them know that if they won’t fix the bag and return to me by the 12 weeks, I wanted to cancel my repair request and have the bag returned. What’s funny is the next day, they sent me an automatic email update saying they started the repair. I called them again about it, and they said no guarantee that the repair will complete by 12 weeks. Wtf?! Chanel after-sales service repair/communication sucks ass. It doesn’t feel like a luxurious experience for the price we pay. I reached out to the SA (who helped me when I dropped off the bag) for status update and he didn’t respond. I spoke to another SA that their system doesn’t update every 6 months when an SA leaves. I’m guessing that he doesn’t work there anymore because he hasn’t respond to my texts in 2 months.