I had 2 random SA’s email me for client preview, one from a store I had never shopped before and the other from the store I used to shop but haven’t been to for years since moving. I always purchase online and not only through TB, but also
Nordstrom’s, Saks, etc. When I called to do my special “client preview” they couldn’t order the bag even though it was online (3 left). They said it had to come from a store. None of this made any sense to me.
Also, I assume anyone could have called and said they received an email because the SA who sent me the email wasn’t there and they said they were taking orders over the phone for each other.