As one of the many who are lamenting the sparse inventory, and obvious reduction in the level of customer service, during this year's Anniversary Sale, I'm bummed at more than just being unable to score the Alexander Wang Darcy bag in Beet. It's clear that there's been a radical shift, and that Nordstrom is no longer offering a luxury shopping experience enhanced by world-famous customer service in an environment where, much like Audrey Hepburn quipped about Tiffany, nothing bad could ever happen to you. Looking at the bigger picture, what really scares me is that as Nordstrom slips the inevitable message will be that providing outstanding service just isn't profitable in a retail environment. I fear that Nordstrom will no longer be held up as the gold standard other retailers aspire to, but instead will be pointed to as an example in B schools of what doesn't work as a business model. It feels like the end of an era, and the loss of a friend and ally in the pursuit of fashion. With the growing loss of Nordstrom as a refuge against an indifferent world, and as a beacon of retail therapy, it might be time to bury my head under my new Kennebunk blankie!
Last edited: