Hello, Im located in Toronto. I made an online order, returned 2 items via mail UPS (emilie wallet and mini pochette). Three weeks later, I received a refund only for the mini pochette. I called CS and they said the emilie was not recieved only the mini pochette. CS then filed a claim and told me to "get a refund from the visa you paid with". Im also wondering if i should make a claim with UPS. I dont know what to do at this point. Please help!!
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