Background: Purchased bag from Seller who had a 14-day return policy at the end of July. After receiving the bag, Seller and I agreed that I would return the bag due to certain inaccuracies in the photos listed online. I shipped the bag back to the seller with tracking; tracking shows that the bag was left on the seller's front door on Friday 8/3. (The bag was under $250 so I did not get signature confirmation).
During our message exchange, Seller had indicated that she was going to be away until August 20th, but there was no way that I could wait that long to send the bag back because I'd be outside the 14-day return window. Seller also did not indicate that I should wait to send the bag back.
I messaged Seller on Monday asking her to confirm that she had received the returned bag and asked her to let me know how long it would take to process my refund, but I have yet to hear back.
I don't want to jump the gun on this, but I want to make sure I'm fully aware of how long I have to file a claim with eBay if the seller is non-responsive, especially since I'm out both the bag and the money right now. Does the 45-day rule still apply? If so, what type of claim would I be filing?
Thanks in advance for everyone's expertise on eBay issues.
During our message exchange, Seller had indicated that she was going to be away until August 20th, but there was no way that I could wait that long to send the bag back because I'd be outside the 14-day return window. Seller also did not indicate that I should wait to send the bag back.
I messaged Seller on Monday asking her to confirm that she had received the returned bag and asked her to let me know how long it would take to process my refund, but I have yet to hear back.
I don't want to jump the gun on this, but I want to make sure I'm fully aware of how long I have to file a claim with eBay if the seller is non-responsive, especially since I'm out both the bag and the money right now. Does the 45-day rule still apply? If so, what type of claim would I be filing?
Thanks in advance for everyone's expertise on eBay issues.