I recently won a cotton Fashion Week tote bag, one of two from the same eBay seller. Both were listed as Brand New and Unused, the photo was identical.
I received the bag this morning and it has a stain/watermark on the bottom mainly on the back, 4" at widest point, but extending a small way up the front too. The bag is khaki/tan so it's not that noticeable but ... I can see that it's there and it's annoying me.
It seems to me that there were 2 bags, seller photographed the better one and because mine was the lower of the 2 winning amounts, sent me the stained one (this is not a high value item - total cost £12.45, about US$19). Seller has 99.something FB, one neg out of nearly 300 for ... selling something as New when it was actually used.
I messaged the seller, who replied promptly: "Hi these bags are new and unused. If not 100% satisfied. Please send back asap and i will issue you a full refund."
If I return it, I'll be out by the cost of mailing the item via a trackable service and I have no guarantee that the seller will actually refund me! (you do hear horror stories ...) It only cost me £12.50 in total.
I received the bag this morning and it has a stain/watermark on the bottom mainly on the back, 4" at widest point, but extending a small way up the front too. The bag is khaki/tan so it's not that noticeable but ... I can see that it's there and it's annoying me.
It seems to me that there were 2 bags, seller photographed the better one and because mine was the lower of the 2 winning amounts, sent me the stained one (this is not a high value item - total cost £12.45, about US$19). Seller has 99.something FB, one neg out of nearly 300 for ... selling something as New when it was actually used.
I messaged the seller, who replied promptly: "Hi these bags are new and unused. If not 100% satisfied. Please send back asap and i will issue you a full refund."
If I return it, I'll be out by the cost of mailing the item via a trackable service and I have no guarantee that the seller will actually refund me! (you do hear horror stories ...) It only cost me £12.50 in total.