So against my better judgement, you know when you have a feeling that maybe you should't sell to someone. I went through with it anyway. I sold a coach dog collar to a man in Spain on Aug 22nd, he emails me Aug 25th asking where it is. first clue that this is not going to be good. I sent him tracking # said it usually takes a week priority mail. Sent in med flat box so I could track it. Anyway he emails me on Aug 28th
here is his email
"Hi,
I've just recieved a letter telling me that the
article is still in Madrid.
They say I have to pay some taxes and I have to
show them some stupid papers .
Of course, I'm not gonna pay this taxes, so I
prefer they send it back to you and you return my
money back.
Thanks.
So I said when I get the item back I will issue him a refund. Well I still have not received it back, still shows its in Madrid. He emails me today asking for a refund. I said I still have not received it back, when I do, I will refund your money.
First question: Since it never shows that he received it will he win a dispute for item not received?
Second question: If I do get it back do I have to refund his shipping he paid $20 but it cost me $26 to ship it?
I usually have good luck with overseas sales but this one gave me a bad feeling from the start
Thanks for any input
here is his email
"Hi,
I've just recieved a letter telling me that the
article is still in Madrid.
They say I have to pay some taxes and I have to
show them some stupid papers .
Of course, I'm not gonna pay this taxes, so I
prefer they send it back to you and you return my
money back.
Thanks.
So I said when I get the item back I will issue him a refund. Well I still have not received it back, still shows its in Madrid. He emails me today asking for a refund. I said I still have not received it back, when I do, I will refund your money.
First question: Since it never shows that he received it will he win a dispute for item not received?
Second question: If I do get it back do I have to refund his shipping he paid $20 but it cost me $26 to ship it?
I usually have good luck with overseas sales but this one gave me a bad feeling from the start
Thanks for any input