I did a search and while I did learn a lot about canceling an eBay transaction I still have a couple of questions and I hope you guys can help.
I sold an item nine days ago. The terms of the auction stated that payment was expected within 4 days of winning the auction and that if payment was not received within 7 days I have the right to file a NPB claim. I sent an invoice and several reminders to the buyer but payment was never made nor did the seller respond to my messages. Today I received a message from the buyer that they would like to cancel the transaction. No reason was given for wanting to cancel the sale.
Since I have not shipped the item yet and another potential buyer has already expressed interest in it if this buyer fell through I don't really have a problem canceling the transaction. My first question is, does it matter who initiates the cancellation? I don't know if both the buyer and seller can initiate it and if it matters who initiated it if there were to be some kind of problem in the future (for example, if she tries to say I never shipped it, etc).
Also, I have a second question regarding the etiquette in dealing with the potential buyer. I told them I would let them know if it does in fact become available. Assuming they're still interested, would it be rude to tell them that I will be re-listing the item and they are free to bid on it (they did not bid last time but they did ask me a question prior to the end of the auction so I'm pretty sure they intended to bid) or did I in some way imply that I would sell to them?
I'm new to selling on eBay but have learned so much from you guys already. Thanks in advance for any help you can give me on this matter
I sold an item nine days ago. The terms of the auction stated that payment was expected within 4 days of winning the auction and that if payment was not received within 7 days I have the right to file a NPB claim. I sent an invoice and several reminders to the buyer but payment was never made nor did the seller respond to my messages. Today I received a message from the buyer that they would like to cancel the transaction. No reason was given for wanting to cancel the sale.
Since I have not shipped the item yet and another potential buyer has already expressed interest in it if this buyer fell through I don't really have a problem canceling the transaction. My first question is, does it matter who initiates the cancellation? I don't know if both the buyer and seller can initiate it and if it matters who initiated it if there were to be some kind of problem in the future (for example, if she tries to say I never shipped it, etc).
Also, I have a second question regarding the etiquette in dealing with the potential buyer. I told them I would let them know if it does in fact become available. Assuming they're still interested, would it be rude to tell them that I will be re-listing the item and they are free to bid on it (they did not bid last time but they did ask me a question prior to the end of the auction so I'm pretty sure they intended to bid) or did I in some way imply that I would sell to them?
I'm new to selling on eBay but have learned so much from you guys already. Thanks in advance for any help you can give me on this matter