armcandyluvr, you were right about the email b makowsky company sends if you have a problem. They merely told me to take it back to the store. I wrote them back as follows:
"gentlemen, since your company lacks the integrity to stand behind it's product, i will not be purchasing another product of yours. I have left appropriate feedback regarding my experience at the purse forum, where others who frequently purchase designer bags blog about bag purchases. According to the responses my post has generated, i am not the only one who will not be buying your product again. You have many unhappy former customers. The general consensus is that your product lacks quality and anyone who purchases one will most certainly have problems with it falling apart. As one poster pointed out, lack of quality is the main reason your bags are mostly located at discount stores now. It is just a matter of time before you go out of business as do most companies who have neither integrity nor satisfactory customer service.
I am thankful i wasted money on only one of your bags! That bag is now in the garbage can, as i would not consider giving something with such shoddy workmanship to our local homeless shelter!!"