i sold an hermes scarf to a lovely buyer and shipped via USPS. because it was under $200 the insurance form was the black slip and i used delivery confirmation instead of signature confirmation.
my buyer wrote after a week or so asking about her package, and when i checked the insurance and delivery tickets it showed as delivered a few days after i mailed it. she was home all day that day and did NOT receive the package - there was a subsitute carrier on her route that week and we think it must have been delivered to the wrong address. apparently the black insurance ticket and the delivery confirmation don't require signature, and so there's no way to figure out where it was mistakenly left.
i told her i was covered by paypal seller protection so she should go ahead and file for non-receipt, as i had called paypal and they confirmed she would be covered by buyer protection. well, the person i spoke to was wrong - i WAS covered by seller protection, but because i provided proof of mailing SHE was not under the buyer protection policy. when she filed the claim and i provided tracking, they found in my favor and basically told her "too bad."
of course i filed an insurance claim, and it immediately was denied as having been delivered. i then filed an appeal, and over two months later it is STILL in review. (if it's ultimately denied i intend to refund half of the the buyer's money - so we'll both be out the same amount of loss, rather than her taking the whole loss.)
so if you're buying an item under $200, you may want to have your seller use signature confirmation rather than delivery confirmation to avoid this mess.
my buyer wrote after a week or so asking about her package, and when i checked the insurance and delivery tickets it showed as delivered a few days after i mailed it. she was home all day that day and did NOT receive the package - there was a subsitute carrier on her route that week and we think it must have been delivered to the wrong address. apparently the black insurance ticket and the delivery confirmation don't require signature, and so there's no way to figure out where it was mistakenly left.
i told her i was covered by paypal seller protection so she should go ahead and file for non-receipt, as i had called paypal and they confirmed she would be covered by buyer protection. well, the person i spoke to was wrong - i WAS covered by seller protection, but because i provided proof of mailing SHE was not under the buyer protection policy. when she filed the claim and i provided tracking, they found in my favor and basically told her "too bad."
of course i filed an insurance claim, and it immediately was denied as having been delivered. i then filed an appeal, and over two months later it is STILL in review. (if it's ultimately denied i intend to refund half of the the buyer's money - so we'll both be out the same amount of loss, rather than her taking the whole loss.)
so if you're buying an item under $200, you may want to have your seller use signature confirmation rather than delivery confirmation to avoid this mess.
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