Need help with DHL and returning an item to 24s
- By lurketylurk
- General Shopping
- 20 Replies
Hi, I am really frustrated with DHL right now would appreciate some input. I ordered a bag from 24s, didn't like it after it arrived, and requested a return label. DHL picked it up and it was on its merry way to France. Today DHL emailed me to say I needed to provide an employer identification number to "export" the item. I looked at the IRS website and none of the situations described there for how you would use an EIN apply. Not to mention it seems utterly ridiculous that I would have to apply for an employer identification just to send back a bag! Has anyone run into this before/have any advice? I saw an old post here indicating you could use your SSN instead offered that to DHL but they said no. Meanwhile, they are holding a $5000 bag hostage who knows where. Help ?