i remember doing it every now and then. it's one of those things where the cashiering associate does it on a whim if they remember to have the customer do it. like when i'm working and doing a return, if i have managers around me, i'll ask for cust. info, but otherwise, i skip it all until i get to the phone number. lol. it's usually a new cashier that does it too, cuz they were freshly trained. haha.