Your New Gucci: A Collective Mini Reveal Thread!

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#841
I was going downtown to shop today and decided to swing by the outlet mall a little out of the way. But figured it would be worth a shot and if I got lucky I wouldn't have to go downtown. I looked around the store and didn't see one. They didn't really have a lot of SA's when I was finally able to get one she was VERY unhelpful even my dad was like WTF that is not the kind of treatment you expect to get at a high end store. She first told me that they didn't have any that they got only 5 in and the all sold the same day they came in, 2 months ago. So she basically flat out lied to my face. I asked her to look the item up because I know someone who bought one last week. Then she said if I knew the item # she could look it up but only if I had the number. I said so your not going to look it up in the computer for me? Then she offered to take my name and number and she'd let me know if anything comes in. I told her no way. I was really shocked that this SA was so rude and was so lazy she wouldn't even look something up in the computer. But the fact that she flat out lied to my face and told me they sold out of the bag I'm asking for 2 months ago when I know that company wide that's not the case. Heck they still had wallets from that line in the store. My dad was even taken back by her poor behavior. He couldn't believe that she couldn't even be bothered to check in the computer. There's no way I'd give that SA my info because I'd never let her earn a commission off of me with that kind of treatment. They had maybe 2-3 SA's when I went, while the store wasn't really busy traffic wise they were constantly with people. So I guess that's why they don't even bother answering the phone.

Then I went downtown and went to Gucci and received great service and walked out with a black Soho Disco. I'm typically not a box person but because I saw how pretty the boxes are in other threads I went with the box.

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#842
pixiejenna said:
I was going downtown to shop today and decided to swing by the outlet mall a little out of the way. But figured it would be worth a shot and if I got lucky I wouldn't have to go downtown. I looked around the store and didn't see one. They didn't really have a lot of SA's when I was finally able to get one she was VERY unhelpful even my dad was like WTF that is not the kind of treatment you expect to get at a high end store. She first told me that they didn't have any that they got only 5 in and the all sold the same day they came in, 2 months ago. So she basically flat out lied to my face. I asked her to look the item up because I know someone who bought one last week. Then she said if I knew the item # she could look it up but only if I had the number. I said so your not going to look it up in the computer for me? Then she offered to take my name and number and she'd let me know if anything comes in. I told her no way. I was really shocked that this SA was so rude and was so lazy she wouldn't even look something up in the computer. But the fact that she flat out lied to my face and told me they sold out of the bag I'm asking for 2 months ago when I know that company wide that's not the case. Heck they still had wallets from that line in the store. My dad was even taken back by her poor behavior. He couldn't believe that she couldn't even be bothered to check in the computer. There's no way I'd give that SA my info because I'd never let her earn a commission off of me with that kind of treatment. They had maybe 2-3 SA's when I went, while the store wasn't really busy traffic wise they were constantly with people. So I guess that's why they don't even bother answering the phone.

Then I went downtown and went to Gucci and received great service and walked out with a black Soho Disco. I'm typically not a box person but because I saw how pretty the boxes are in other threads I went with the box.

60e17e8d0d9c7f004b3aa83a7204e84f.jpg


a7393d4b0a0dda63296e0997a355aa2f.jpg


Sent from my SAMSUNG-SM-G920A using PurseForum mobile app
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Wow....that's awful service from that lady! It would be great if management knew how she treated you and how lazy she was.
I'm glad you got to get a gorgeous black disco:)
Love the packaging too.
 
#843
chloebagfreak said:
Wow....that's awful service from that lady! It would be great if management knew how she treated you and how lazy she was.
I'm glad you got to get a gorgeous black disco:)
Love the packaging too.
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I'm going to send a email because it was pretty much the worst CS I've ever received. I don't expect anything to come of it. Ironically when you search for the store like Google and yelp that store doesn't even have a 3 star rating basically every review is about how bad the CS was.

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#844
pixiejenna said:
I'm going to send a email because it was pretty much the worst CS I've ever received. I don't expect anything to come of it. Ironically when you search for the store like Google and yelp that store doesn't even have a 3 star rating basically every review is about how bad the CS was.

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Oh my gosh! That's horrible. Was it in California?
I deal with the San Antonio outlet and they are amazing!
 
#847
chloebagfreak said:
Oh wow. I actually texted my guy today to see if he had a studded black one for you,but haven't heard back. He just got me my dream bag...on its way
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Thanks. I really would have liked the studded one more. Just enough to be different but not overwhelming and as a bbag girl clearly I have a thing for studs [emoji13]. Congrats on your HG bag can't wait to see it.

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#848
pixiejenna said:
Thanks. I really would have liked the studded one more. Just enough to be different but not overwhelming and as a bbag girl clearly I have a thing for studs [emoji13]. Congrats on your HG bag can't wait to see it.

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Thanks! I love the studs. I still have quite a few of my Bals but haven't been wearing them much since Gucci and Bottega came into my life :):)
Well, he sent me my black studded disco, and it was such a pleasure working with him, I thought he might be able to help you. I guess he was off today.
Yes ,my dream bag was the lady web in suede. I never thought they would go on sale, plus everyone was out of them.
 
#849
IMG_7816.jpg
pixiejenna said:
I was going downtown to shop today and decided to swing by the outlet mall a little out of the way. But figured it would be worth a shot and if I got lucky I wouldn't have to go downtown. I looked around the store and didn't see one. They didn't really have a lot of SA's when I was finally able to get one she was VERY unhelpful even my dad was like WTF that is not the kind of treatment you expect to get at a high end store. She first told me that they didn't have any that they got only 5 in and the all sold the same day they came in, 2 months ago. So she basically flat out lied to my face. I asked her to look the item up because I know someone who bought one last week. Then she said if I knew the item # she could look it up but only if I had the number. I said so your not going to look it up in the computer for me? Then she offered to take my name and number and she'd let me know if anything comes in. I told her no way. I was really shocked that this SA was so rude and was so lazy she wouldn't even look something up in the computer. But the fact that she flat out lied to my face and told me they sold out of the bag I'm asking for 2 months ago when I know that company wide that's not the case. Heck they still had wallets from that line in the store. My dad was even taken back by her poor behavior. He couldn't believe that she couldn't even be bothered to check in the computer. There's no way I'd give that SA my info because I'd never let her earn a commission off of me with that kind of treatment. They had maybe 2-3 SA's when I went, while the store wasn't really busy traffic wise they were constantly with people. So I guess that's why they don't even bother answering the phone.

Then I went downtown and went to Gucci and received great service and walked out with a black Soho Disco. I'm typically not a box person but because I saw how pretty the boxes are in other threads I went with the box.

60e17e8d0d9c7f004b3aa83a7204e84f.jpg


a7393d4b0a0dda63296e0997a355aa2f.jpg


Sent from my SAMSUNG-SM-G920A using PurseForum mobile app
Click to expand...

Oh my :sad:
That is awful how they treated you in the store. Where are their people skills!!! And I am so pleased that you did not give her your info because she definitely did not deserve to get a commission the way she treated you. I would definitely send an email to corporate informing them if the service you fad gotten. That is just awful! :sad:
I also can't believe she wouldn't look it up for you because you didn't have the item number. What laziness!!
In any event I am so happy you got the black disco! It's beautiful and so is the packaging.
I'm sorry I wasn't around to give you the item number. For future reference I took a snapshot of my receipt showing the item number.
Here it is! :smile:

Can't figure out why my picture is on top lol.
 
#854
pixiejenna said:
No luck tried calling several times and no one answers then when it tells you to leave a message the mailbox is full. I have a outlet nearby (not really close but about a 45+ minute drive). Same run around which is kind of disappointing CS wise.

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I had the exact same experience 3 weeks ago, I even called Woodbury's main office, to no avail. . I assumed they were having phone troubles!
 
#855
baghagg said:
I had the exact same experience 3 weeks ago, I even called Woodbury's main office, to no avail. . I assumed they were having phone troubles!
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Seems to be a epidemic that's spread from state to state. I guess the game plan is let the phone ring until the answering machine kicks in, then let that fill up and then you don't have to answer the phone. I was in there maybe 10 minutes and. Not once did I hear the phone ring, hard to believe that when thier answering machine is full. I actually work in retail so this is another reason why this whole experience really miffed me off, not answering the phone is simply not a option where I work. Anyone can do it, it's not rocket science. Maybe the security guard who's chilling could answer it, not like he was doing anything.

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