Honestly, mine came to me perfect but ended up looking this way due to my crossbody wear. If you're going to keep rubbing one side of it against your body, I'd just keep this one. If you intend to hand carry, exchange it.I got the Laural Frame Bag in Midnight Navy. The leather is luxury and I'm intrigued with this style. It reminds me of doctor bag.
One side of the bag is perfect, the other side is a bit uneven. Do you think it's normal? Shall I exchange it? Thanks!