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#5,371
Jojo17 said:
Thanks so much. It actually really helps to hear someone say something nice after this week. I'm a grown up professional and I'm flummoxed by how little power I have in this situation. It's so weird that they wouldn't believe me... a customer over years who has never had an issue. I'm also sleepless trying to work out how it happened.... if there's a staff member at the MyTheresa end who has some racket going on? How would you ever know. Even Customer Service is divided between Barcelona, Munich and Manila. So how do they actually investigate an issue? I don't even know what country my package was packed in. It's mind-blowing that with so many organisations struggling in retail they should have so little concern or respect for their customers. I used to think it was a really good and reliable retailer. Now, I just think they're just a totally cold, rip-off profiteering corporation. Thanks for your nice words.
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Your best bet is to contact your credit card company that you used to buy the bag and dispute the charges. Send them a copy of your original order and the bag that is specified and a picture of the bag you actually received and tell them its not the same bag. AMEX is really good about siding with the customer. Good Luck!
 
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#5,373
Jojo17 said:
Thanks so much. It actually really helps to hear someone say something nice after this week. I'm a grown up professional and I'm flummoxed by how little power I have in this situation. It's so weird that they wouldn't believe me... a customer over years who has never had an issue. I'm also sleepless trying to work out how it happened.... if there's a staff member at the MyTheresa end who has some racket going on? How would you ever know. Even Customer Service is divided between Barcelona, Munich and Manila. So how do they actually investigate an issue? I don't even know what country my package was packed in. It's mind-blowing that with so many organisations struggling in retail they should have so little concern or respect for their customers. I used to think it was a really good and reliable retailer. Now, I just think they're just a totally cold, rip-off profiteering corporation. Thanks for your nice words.
Click to expand...
I’d think the weight of this Isabel Marant half moon would be slightly different to the Row, is it possible to find out the weight recorded on your delivery package? If same as with the Isabel Marant half moon then means they packed this Isabel Marant half moon and shipped to you.

Besides, I’d think this company would have video recording when they packed and shipped out, ask for prove if weight wasn’t recorded.
 
#5,379
Lunch at Cecconis , bottle of sparkling water later from Pret a Manger

Silk pillow case
Perfume
Presents for parents Diamond wedding anniversary
Versace black gabardine jacket
Alexander McQueen navy trouser suit
Pat McGrath blusher
Saint Laurent denim jacket
Marc Jacobs black matte mock croc leather bag

And a good time was had by all!
 
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