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#5,356
3 pairs of pants with ufp of 50, total (sale) after taxes/shipping was $108.

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Pair of clogs (to walk around condo/building in), pot & candle that doubles as a vase when I’m done burning, all sale, $104 with tax/shipping.

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Supreme tee w/ tax and shipping $106
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#5,358
These Barton Perreira shades :cool:

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#5,367
Absolute disaster purchase! Saved up for a The Row half moon bag and purchased from MyTheresa. When I opened the box, I saw an Isabel Marant half moon bag. I called Customer Service immediately and they were very apologetic, put The Row bag on hold for me. Within three days and about ten Customer Service conversations later, I received an email saying that MyTheresa would not accept the return. They clearly believed that I had somehow swapped the bag out! I had a sleepless night. Called back demanding a supervisor call me. My order had been over $4000 (with other items) and they do not even have the courtesy of calling me! Now I'm down the $2465 for The Row bag, don't have the bag, have a bag I don't want and am in a state of utter depression and stress at the injustice and contempt shown. I WILL NEVER PURCHASE FROM MYTHERESA AGAIN. And I'm a mild-mannered non-complainer kind of person and very honest. I can't believe how the consumer is treated.
 
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#5,368
Jojo17 said:
Absolute disaster purchase! Saved up for a The Row half moon bag and purchased from MyTheresa. When I opened the box, I saw an Isabel Marant half moon bag. I called Customer Service immediately and they were very apologetic, put The Row bag on hold for me. Within three days and about ten Customer Service conversations later, I received an email saying that MyTheresa would not accept the return. They clearly believed that I had somehow swapped the bag out! I had a sleepless night. Called back demanding a supervisor call me. My order had been over $4000 (with other items) and they do not even have the courtesy of calling me! Now I'm down the $2465 for The Row bag, don't have the bag, have a bag I don't want and am in a state of utter depression and stress at the injustice and contempt shown. I WILL NEVER PURCHASE FROM MYTHERESA AGAIN. And I'm a mild-mannered non-complainer kind of person and very honest. I can't believe how the consumer is treated.
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That’s horrendous -I didn’t know whether to put Angry, sad, wow or What..

I’m not sure what recourse you have or what to do, they record their calls, but obviously you don’t have that recording.

They’re Supposed to be an upmarket reliable designer online presence-I hope someone can be more helpful than myself-I feel for you, but don’t know what to say, that’s just Dishonest..

I hope that there is some recourse for you..hugs..truly horrible..
 
#5,369
Thanks so much. It actually really helps to hear someone say something nice after this week. I'm a grown up professional and I'm flummoxed by how little power I have in this situation. It's so weird that they wouldn't believe me... a customer over years who has never had an issue. I'm also sleepless trying to work out how it happened.... if there's a staff member at the MyTheresa end who has some racket going on? How would you ever know. Even Customer Service is divided between Barcelona, Munich and Manila. So how do they actually investigate an issue? I don't even know what country my package was packed in. It's mind-blowing that with so many organisations struggling in retail they should have so little concern or respect for their customers. I used to think it was a really good and reliable retailer. Now, I just think they're just a totally cold, rip-off profiteering corporation. Thanks for your nice words.
 
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#5,370
Jojo17 said:
Thanks so much. It actually really helps to hear someone say something nice after this week. I'm a grown up professional and I'm flummoxed by how little power I have in this situation. It's so weird that they wouldn't believe me... a customer over years who has never had an issue. I'm also sleepless trying to work out how it happened.... if there's a staff member at the MyTheresa end who has some racket going on? How would you ever know. Even Customer Service is divided between Barcelona, Munich and Manila. So how do they actually investigate an issue? I don't even know what country my package was packed in. It's mind-blowing that with so many organisations struggling in retail they should have so little concern or respect for their customers. I used to think it was a really good and reliable retailer. Now, I just think they're just a totally cold, rip-off profiteering corporation. Thanks for your nice words.
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I’m not surprised you’re sleepless, I would be too..it’s the sort of thing which would happen to me tbh..

I really feel for you ❤️❤️❤️.

I do hope somebody reaches out with something more constructive..xx
 
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