what the...?

[kallison]

really? never even thought about that...

 

[batgirl0711]

I would be so upset and want my 8.50 back too!!! I am surprised that they didnt offer it or expedite the new shipment. If you get both packages what will you do?

 

[kallison]

well, i certainly couldn't keep both packages. the guilt would kill me! i'd take the other one back.

 

[kallison]

just got the new package they sent out. and no whiskey wrislet.

i'm on the phone with them now and they said it'll be at least until the 14th when they get it back in...and since they're replacing a lost order, i can't just get a refund. BUT, i'm gonna go ahead and get it in pond and see what i think.

and it seems weird...the lady on the phone is basically accusing me of lying about a package not received. how can i lie about that? there's not even tracking for it?! sheesh. she's making me feel like a criminal!

BUT, i must say: the PUNCH color in my beauty case it AMAZING! i love it. (and i got the flower charm...that's going back, not digging it).

 

[chuggie]

I ordered the legacy stripe wristlet a few days ago and I have not received any update on shipping or a FedEx number. I am getting frustrated that I haven't gotten any info on an estimated ship or arrival date.

What has been the experience of others? Does Coach usually send out things quickly? Should I call them and inquire about the progress of my order?

 

[kallison]

^they ship out quickly, yeah. but it's hit and miss with getting tracking numbers, etc. sometimes i get the emails and sometimes i don't.

 

[chuggie]

^they ship out quickly, yeah. but it's hit and miss with getting tracking numbers, etc. sometimes i get the emails and sometimes i don't.

Kallison, thanks for letting me know. When I checked my order status on the website, it still says "In The Warehouse." It seems it should have been updated telling me it shipped even if there isn't a tracking number yet. I'll probably give it one more day, and then make the call to customer service.

 

[photoobsessive]

i'm only upset becuase THEY screwed up. i have zero tolerance for stuff like that, when i'm putting out a few hundred bucks.

I think in very much the same manner.
I expect top notch treatment and customer service for that kind of money. Refunding your sip or offering you free ship on your next order would be a very classy, customer service oriented, proper thing to do. But, well see. did you ask?