I have the exact same problem. They never charged me anything. I called customer service, and the manager told me that the technical team will call me. They NEVER called me. Boo Sak. I should have taken the picture of my order, so I could make them take my order. Next time I know hehe.LOVE IT. OK, so I also ordered the soho disco bag at Saks at the old price and supposed to ship in jan but they never charged me for the preorder. Maybe mine did not go thru either?