What do you think about the Upcoming line?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Status
Not open for further replies.
#241
I love this bag (from Japan site). Anyone know how much? Style number 14498

NewCoach.gif
 
#243
aiyiyi said:
God, I am so cranky about this situation! I should stay away! LOL!

I know I sound like such a crying baby, but it's such BS that all of you guys are able to order it from your boutiques while I got a HELL NO from them, pretty much.

Is it too far if I call Coach and nicely tell the manager that she should probably re-inform her staff that they are able to back-order since I've been reading about lots of other people being able to do this?

I still cannot believe she refused me! You'd think with how much they are hurting they'd just want my $500!

She also told me that if I can't ever do a price adjustment in the event I buy it at full price and get a PCE a few weeks later.
Click to expand...

I phoned the customer service phone number on the coach website and they told me about the maggie, when she would be in and that I could "backorder" it from my local store. My store explained to me that right now "no they can't order it" because honestly it's "on the boat". The purse isn't even at Jax yet. However they are going to keep trying to order it until it's available. If it turns out that they can't order it after all, they will just refund my payment for the purse. And for me it's worth the chance because I was able to use my PCE. It seems strange that the customer service for coach would say that you can do this but your boutique won't do it.... Maybe you should phone the customer service line and explain to them what's happening?
 
#245
Apparently the process is a bit tedious and complicated to backorder AND use PCE. My wonderful store Mgr was able to do it. But I mistakenly ordered the Pink Croc Maggie and instead wanted the Peony (think that was Pink) one in my avatar. In order to change this, she had to call Jax as she did not know how to do it. But it is in the system now so I should receive it as soon as it comes in, think she said Dec 2nd or Dec 5th? Soooo excited! Hope the Peony color is accurate and it is not orange-y and that I dont end up liking the pink better!

muranogrl said:
I phoned the customer service phone number on the coach website and they told me about the maggie, when she would be in and that I could "backorder" it from my local store. My store explained to me that right now "no they can't order it" because honestly it's "on the boat". The purse isn't even at Jax yet. However they are going to keep trying to order it until it's available. If it turns out that they can't order it after all, they will just refund my payment for the purse. And for me it's worth the chance because I was able to use my PCE. It seems strange that the customer service for coach would say that you can do this but your boutique won't do it.... Maybe you should phone the customer service line and explain to them what's happening?
Click to expand...
 
#246
muranogrl said:
I phoned the customer service phone number on the coach website and they told me about the maggie, when she would be in and that I could "backorder" it from my local store. My store explained to me that right now "no they can't order it" because honestly it's "on the boat". The purse isn't even at Jax yet. However they are going to keep trying to order it until it's available. If it turns out that they can't order it after all, they will just refund my payment for the purse. And for me it's worth the chance because I was able to use my PCE. It seems strange that the customer service for coach would say that you can do this but your boutique won't do it.... Maybe you should phone the customer service line and explain to them what's happening?
Click to expand...

That's sort of what I expected. I had a feeling they couldn't order it yet, but I thought that maybe she'd offer to at least let me use my PCE for it but she was strictly NO on that one. She was just so unaccomodating!

I am beginning to wish that I had written more about her poor service when I sent my email rather than focus on their policies not being consistent!

Now I sort of don't even want the purse! Too much negative feelings around it, LOL!

I think I will only get it if I get another December PCE. Those are supposed to come out next week right? I have a feeling I won't get one!
 
#247
I had the same issue when I tried to order the Fuschia Peyton (14514). I guess it's not available until January or so and they said I couldn't backorder that far in advance. So, I only got the Black Madison Carryall and the Tartan Ponytail on this ePCE. I really loved that Fuschia Peyton (gorgeous color!); but, I guess I'll just have to wait. It looks so adorable on the Japan site!!! But, alas, guess I'll just have to wait for the Dec PCE.
 
#248
Question: On the Coach website under accessories, there's a Bonnie stripe neck scarf, style 98588... Wasn't this exact scarf at the outlets this summer/fall, or is this a slightly different version? Just noticed it today and it's driving me crazy...
 
#251
d&blover84 said:
can anyone figure out how to get the madison leather carryall in rose to show up in the drilldown? i can't figure out the whole drilldown thing for the life of me!
Click to expand...


okie dokie, i called 3 different times (one time cause i hit the wrong number, lol) and got two different answers. the first lady i got said they only have black and walnut...period...ever. so i said thank you, and promptly called back. the 3rd time when i got an actual human, she was super helpful. she said there will be bone, sand, sky, plum, rose, black, walnut, tan, acorn, lm which could be lime or lemon(?), and apricot. then she said black and walnut are the only ones available until at least feb 2010....i got her to check again, and she shows around dec 5th being the release date to order rose, and bone and possibly some others. im willing to bet the lm, apricot, sand, and sky won't come out til february since they are "springy" colors. i'm mainly interested in the rose so i didn't check the other hardware colors...anyway the rose has silver hardware. she couldn't tell me what kind of rose color it will be, so i'm just going to order it and go with it. hopefully it's gorgeous! oh and the black has silver hardware...which looks amazing together. hope this helps someone!
 
#254
i am also interested in the rose color, does anyone have this pic???

d&blover84 said:
okie dokie, i called 3 different times (one time cause i hit the wrong number, lol) and got two different answers. the first lady i got said they only have black and walnut...period...ever. so i said thank you, and promptly called back. the 3rd time when i got an actual human, she was super helpful. she said there will be bone, sand, sky, plum, rose, black, walnut, tan, acorn, lm which could be lime or lemon(?), and apricot. then she said black and walnut are the only ones available until at least feb 2010....i got her to check again, and she shows around dec 5th being the release date to order rose, and bone and possibly some others. im willing to bet the lm, apricot, sand, and sky won't come out til february since they are "springy" colors. i'm mainly interested in the rose so i didn't check the other hardware colors...anyway the rose has silver hardware. she couldn't tell me what kind of rose color it will be, so i'm just going to order it and go with it. hopefully it's gorgeous! oh and the black has silver hardware...which looks amazing together. hope this helps someone!
Click to expand...
 
Status
Not open for further replies.
Top