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#31
jolenejeey said:
I had an unpleasant experience with Ruelamode recently. From their website, I saw a H in which I'm interested in. I mailed and asked, is it possible if I paid a deposit of 50%, and I will personally collect it when I go to SG in May (I'm not from SG), and of course pay for the balance when we meet up. They replied and said, certainly ok, no problem to hold the bag for me.

But after I think twice, I told the seller to send me a simple snapshot of the original receipt of that particular bag (I even asked the seller to delete whichever details which weren't appropriate to be shown). I think that me as a buyer, I really have the right to know when, and where they got it from.

Then, the tone changed. They told me not to pay for the deposit first, and in fact email them few weeks before I go to SG, so that they can arrange a new stock for me, as they get it quite "frequently". I even replied and confirmed the date with them for COD. But when I added this as the final statement of my email, they seemed to get annoyed: "Actually this is also a good way as I can get it authenticated in the Hermes store."

So this is what they replied: "Yes, because it also doesn't make sense for us to keep the bag for you for 2 months. We will not reserve any bag at this point in time. Do contact us when the time is near."

Whereby, they are the one who agreed to accept my 50% deposit at the first place, and promised to keep the bag for me. So??? I really have doubts. What's wrong to show me the original receipt since I'm a sincere buyer, who only wants a simple reassurance? I know some of u really had a happy experience with the seller. However, I was pretty puzzled with they way they deal with me.
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It is extremely risky to send/email copies of receipts regardless of what is deleted. Sellers of fakes are always attempting to get ahold of real receipts. Additionally the original purchaser can be at risk if private or even boutique specific information is disclosed. Personally I think you have the right to ask of course but I don't think you necessarily have "the right" to see a receipt or ask for it sent to you. You certainly have the right to buy only under circumstances acceptable to you but I don't think it is necessarily a deficit on the part of a reseller not to provide it. I would like to add that I don't know this particular re-seller so I have no idea if they are good, bad or otherwise.
 
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#32
Hermesaholic said:
It is extremely risky to send/email copies of receipts regardless of what is deleted. Sellers of fakes are always attempting to get ahold of real receipts. Additionally the original purchaser can be at risk if private or even boutique specific information is disclosed. Personally I think you have the right to ask of course but I don't think you necessarily have "the right" to see a receipt or ask for it sent to you. You certainly have the right to buy only under circumstances acceptable to you but I don't think it is necessarily a deficit on the part of a reseller not to provide it. I would like to add that I don't know this particular re-seller so I have no idea if they are good, bad or otherwise.
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Thanks for your explanation, as this is the first time I'm attempting to buy from a reseller. I didn't know that revealing the receipt can cause the original purchaser & boutique at risk. Perhaps I think, they can at least explain to me about the difficulty.
 
#33
jolenejeey said:
Thanks for your explanation, as this is the first time I'm attempting to buy from a reseller. I didn't know that revealing the receipt can cause the original purchaser & boutique at risk. Perhaps I think, they can at least explain to me about the difficulty.
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Additionally a reseller providing a receipt is no real guarantee of authenticity as they themselves could be fraudulently using a real receipt to assure a buyer of authenticity of a fake bag. I dont mean to scare you but your best bet is a highly reputable reseller of authentic bags. For example-- Createurs deluxe and Luxwear (just to name a couple-there are many many others that are terrific) on ebay are highly reputable and dont provide receipts but I believe (to the best of my knowledge) that their reputations are impeccable.
 
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#34
Hermesaholic said:
Additionally a reseller providing a receipt is no real guarantee of authenticity as they themselves could be fraudulently using a real receipt to assure a buyer of authenticity of a fake bag. I dont mean to scare you but your best bet is a highly reputable reseller of authentic bags. For example-- Createurs deluxe and Luxwear (just to name a couple-there are many many others that are terrific) on ebay are highly reputable and dont provide receipts but I believe (to the best of my knowledge) that their reputations are impeccable.
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:yes: Noted, thanks again! Sometimes I just couldn't get the meaning through, but after reading your posts, it rings the bell in me! I always did my purchase from boutique. However, for this time, the H is really too tempting and I'm afraid I couldn't hunt it down in any boutique. Anyhow, I've decided to try my luck during my visit to any H boutiques while I'm on vacation.
 
#37
I emailed ruelamode too but no reply ... N I called hermes boutique they said they do not do authentication. Anyone brought anything to hermes boutique to authenticate before?
 
#39
Originally Posted by pyrexia
You don't need to take it in for spa.

Take it to Liat, tell the SA that you'd like to get your initial monogramed on the clochette or on one of the flaps.

If they are willing to accept it, it's ok. If not, you know what that means.

- Do they do it for wallets as well?
 
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