PLEASE SOMEONE HELP before this happy homo snaps! I just received my blue WC pocket organizer and
1) there’s a clear scratch on the glazing
2) the QR code sticker and the price sticker with product code isn’t with it
basically my question is do I not need those to return it? Customer service is saying their store doesn’t require them but I’m not trying to ship it back to CT and wait up to 14 days when I can drive 3 hrs to Plano or Dallas and get a refunded the next day.
I texted the CA that sent it and she claims it company policy to remove those prior to sending to customer......though my Dopp kit AND city keepall had them and every single unboxing video I’ve watched the items come with them.
Just odd to me there’s an obvious scratch and the items I’m pretty sure I need for an in store return are missing.
What do I do?!
This is exactly why I film everything I open.
1) there’s a clear scratch on the glazing
2) the QR code sticker and the price sticker with product code isn’t with it
basically my question is do I not need those to return it? Customer service is saying their store doesn’t require them but I’m not trying to ship it back to CT and wait up to 14 days when I can drive 3 hrs to Plano or Dallas and get a refunded the next day.
I texted the CA that sent it and she claims it company policy to remove those prior to sending to customer......though my Dopp kit AND city keepall had them and every single unboxing video I’ve watched the items come with them.
Just odd to me there’s an obvious scratch and the items I’m pretty sure I need for an in store return are missing.
What do I do?!
This is exactly why I film everything I open.