Have you gone to Herald square? They aren’t picking up the phones. Before my luck came though I contemplated going there this morning. I usually avoid midtown but considering that it’s usually tourists and there are hardly any now, you could have some luck.Yes, went to a few places in NYC and saw people had pre-orders and left deposits. Extremely frustrated, I can't even get someone one the phone at other stores.
Try connecting to Macy’s ‘curbside pick-up’ and have them transfer your call to see if they pick up.