Oh that’s disappointing!
Don‘t worry, my orders are secured and confirm as I had paid for the keepall xs and Pochette voyage, only pending the keepall key ring which I only told my CS to create order 3 days ago, my CS just told me the keepall key ring stock is not in yet, he is monitoring it closely for me
I don’t think the CS that answered your call has the right to interfere our CS here , different country operates differently .
Almost all the CS here know me because I used to call them before they gave me their WhatsApp contact . Maybe you call again at different time, other CS will answer your call and might give you other answer. I experienced it when I wanted to order Game On vanity PM, the first CS who picked up my call said cannot place order , before I had a chance to introduced myself

I called again the next day, another CS placed order for me.
So don’t give up yet and good luck !