Yes it was great service. So what happened was that the original strap of the Clouds soft trunk wallet had a d-ring on one end and a leather loop on the other, and the loop showed wear very quickly after several uses because it was rubbing against metal. The newer models all come with d-rings on both ends. Thanks to this forum I found out I could initiate a "repair" on the strap which leads to the store ordering a new strap with d-rings on both ends. I was able to hold onto the old strap till the new strap was delivered to the store to exchange it. Beyond pleased with how this turned out (though I was secretly hoping they would have let me keep the old strap. Haha)
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Nice to get an extra quite substantial piece of hardware with the replacement!