There are new sale codes for Father's Day. The only trouble is that they are missing the $ amounts to buy that each discount corresponds to! I'm sure they will have it fixed by tomorrow.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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They just updated. Still no dollar amounts to buy to get the various discounts...but now it is men's items only. Lame.
Hello everyone, this is my first time trying to buy on VC and I was hoping to get some advice.
I wanted to buy this vintage Lanvin, had it authenticated, but then I happened to notice that the seller had purchased it earlier on VC for around $145 and now she's selling it for $325. I tried to send her offers and leave comments, but I can't tell if she's purposely ignoring me or just not active on her account.
If she's not actively checking her account, then if I decide to buy it, how do I know she'll even ship it out?
Sorry if these are dumb questions, I've never bought anything pre-loved or online before. Any help would be greatly appreciated!
http://www.vestiairecollective.com/women-bags/handbags/lanvin/black-leather-bag-lanvin-2596316.shtml
I wanted to buy this vintage Lanvin, had it authenticated, but then I happened to notice that the seller had purchased it earlier on VC for around $145 and now she's selling it for $325. I tried to send her offers and leave comments, but I can't tell if she's purposely ignoring me or just not active on her account.
If she's not actively checking her account, then if I decide to buy it, how do I know she'll even ship it out?
Sorry if these are dumb questions, I've never bought anything pre-loved or online before. Any help would be greatly appreciated!
http://www.vestiairecollective.com/women-bags/handbags/lanvin/black-leather-bag-lanvin-2596316.shtml
If you click on the seller, then click on "news" you can follow their timeline on the app. It looks like the last time that seller did something on the app was June 8. That doesn't mean that she did not log in after that, but June 8 was the last time she favorited an item/left a comment/posted an item etc, so maybe she is on vacation. If you purchase and she does not send it, you will get your money back, but it may take quite awhile. If you post an offer it is valid for 24 hours I believe, when the seller may accept or decline the offer, after that it will expire. You get 3 offers total per item. If they accept, you have 24 hours to purchase or not at that price. Other people can buy the bag at full price during that time, but the seller cannot accept any other offers. Therefore sellers are not likely to accept a very low offer. Vestiaire is very bad and inconsistent about sending notifications when there are new comments, so it's reasonable to give it a few more days. You can buy it now if you are worried that you will miss your chance, but you have to be ok with potentially not having your money refunded for a couple of weeks of it is not sent, or if it is sent and it is found to be damaged or not authentic. I hope that helps. You can also never be sure what quality you are getting with items on Vestiaire. I personally would not buy anything with a condition category of "good" or lower, because these items can have major damage and Vestiaire will consider it as described no matter what the pictures or listing text says. You may be offered a small price adjustment of this happens, but it is not in the form of money off the purchase. It is in the form of a discount off of your next purchase within 3 months.
I placed an order during a period of time when they were offering a site-wide discount of 10% and purchased a very expensive item. It was over the weekend and their site and app was having trouble accepting the code. Since it was a sought after item I made the purchase and erroneously figured they would honor their own advertised promotion since there were major technical errors on their site and app. When Monday came around (since being a French company their customer service does not work over the weekend), I called them first thing and explained the situation. I even took a screenshot of the promotion and the time on my computer to prove it was viable and my purchase took place in that timeframe. They said they would "look into it". Shortly thereafter, with barely any time to have "looked into it" they sent me an email back that there was "nothing they could do about it" and offered me 10% off my next purchase. What if there is no next purchase or that purchase is for $10?? That in no way compensates! I contacted them again and got the same, rote response. The said "we don't offer price adjustments on 2nd hand goods". That's all you sell!!! I was livid. I know that they do offer price adjustments when their quality control arbitrarily decides that the price should be reduced, so completely untrue! I then said that was not acceptable and asked them to escalate it or provide me with a refund. They refused to offer a refund and obviously did not escalate as they told me their code was working and offered me 10% off my next purchase. Their code was not working and they took no time to research any technical issues that may have occurred! I wrote them back again and they responded with "We will not reconsider your request." Of course I opened up a dispute with my credit card company. Avoid this company at all costs as if there is any issue you will not receive any support or service remotely close to what you will expect. They will never succeed in the US with this attitude!
I'm currently in a similar position with VC at the moment, I just bought a very fake Collier de Chein belt that arrived with no date stamp, no sizing and absolutely the worst leather I've ever seen, I don't know how in the world their so called authentication team approved that and was able to ascertain that it was 75cm. I contacted them and they asked me to send it back and to my amazement, they concluded that there was nothing wrong with it after 5 days and said they couldn't issue a refund because I bought it from a private seller, the advice was that I should relist it, so now it's officially back on and I'm so not comfortable with transfering this headache to someone else, it's just not fair, I've never sold a fake anything and I feel so bad but I need to get my money back.
OMG... Are you serious? That is ridiculous. I just got off the phone with them after this post and was informed by one of the customer care representatives that there is no way to check the seller's history only the number of items sold on the site but their ranking is suppose to provide some assurance on the seller's credibility. I am so confused. My ranking is 53126 and I have never sold anything on their site. I have purchased two items (authentic) but I found this one particular seller who appears to have a large selection of Chanel items for sale. It appears she is a US seller and I did some additional research and found that she has listing on Poshmark and a business website. The listing states on VC that she is a US seller but their business website directs all inquiries to Taipei City, Taiwan... The seller does offer a refund if not authentic but how can you get a refund if VC doesn't approve it or in your case they simple stated that nothing is wrong with the item... smh
Hi there! I've been through something similar with a leather jacket that turned up to be fake. Instead of sending it back I've notified the brand and in addition the French and the British Authorities.
I've asked Fanny Moizant, on IG, how they allow this and she came back with the folowing:
"we have a first step of intermediation based on picture were we select the pieces we want to feature on the site. At that step our teams of curators ask a lot of questions and pictures to the sellers to make sure their items are in good condition and authentic. Price, date of purchase, invoice, pictures of details that are critical to check if the item is real.... Then when the item hits the site we have a dedicated "fake alert button". Its a feature that we have opened only to 50 luxury specialists (people working in the luxury houses, experts, some of our top buyers/sellers...). This button enables them to warn us directly if they think we missed to spot an item might be suspicious. When we receive this type of alert from them we immediately contact the seller and make an indepth check to make sure the item is real meanwhile the item is taken off the site. Anyhow, every single item once sold will be shipped by the seller to our team in Paris. At that step we will do a physical check of each items. We have a big team of experts all perfectly trained and with a strong quality background. At that step, after an in depth inspection of the item, if we still have doubts we will then show the items to the brand to get their point of view. This collaboration is possible thanks to the Anticounterfeiting Charter and the strong relashionships we built since 7 years with the brands." - what a great joke!
In France buying and selling counterfeits is illegal! Instead of sending back the items, take it with the Brands and I guarantee you they will take action!
Best regards.
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How did you see that the bag was fake? (I'm new to buying designer items so I am not verry good at spotting fakes yet)
I have seen some amazing thing on the VC site that I would love to have but these reviews make me a bit nervous.
I wanted to buy these sunglasses (http://www.vestiairecollective.com/...gundy-plastic-sunglasses-chanel-1667316.shtml) but the seller has no picture of the serialnumber or modelnumber. Does anyone know what else I could use to make sure they are real?
I was hoping to list an item on VC, and this morning they sent me an email regarding price negotiation.
I declined their 'offer' to reduce my item , expecting to get a response of some sort, but it seems that my pending item is now no longer available to view and no longer available for me to list or discuss! Is that it?? pretty annoyed after I took so long to upload phots and description etc..
I declined their 'offer' to reduce my item , expecting to get a response of some sort, but it seems that my pending item is now no longer available to view and no longer available for me to list or discuss! Is that it?? pretty annoyed after I took so long to upload phots and description etc..
There are usually three options- accept decline or negotiate (or something like that). I'm sorry. I think you are going to have to submit it all over.
yes thank you, I'll list it elsewhere! I didn't want to negotiate the price but I hadn't realised that would be the end of all negotiations..at least that has made my mind up to cancel my premium membership.
Hi, I am thinking about purchase a bag from Vestiaire, but not sure how the process will be like. Do they charge my credit card after they ship the item to me or before? I am asking because I notice the bag I want to purchase is still at seller's location. I am worry that what if the seller doesn't send the bag out after I submit the order. Thanks!
They charge your credit card immediately, but you will get a refund eventually if it is never sent or if there is something wrong with it.