Vestiaire Collective experiences?

[Sufjansaves]

I purchased my much coveted old Céline alphabet pendant with gold chain via Vestiaire and it was a smooth experience. I might've also gotten lucky with the seller. I still browse it from time to time, but I get the impression there are way more sellers in there now ?

 

[DavinaE]

If you are in the UK, be aware of some weird Vestiaire things, their carrier (they use Hermes now, worst reputation of all delivery companies) lost the dress, it took ages to get them to become active, since they issued the label Hermes would not talk to me and Vestiaire was not interested in talking to Hermes (the delivery company not the fashion house) after a month it was concluded the item was lost (only the scan of me delivering it to the drop off shop, then no more scans, only an undisclosed problem, no updates), well I thought that was brilliant, they told me they'd pay me, but then claimed they need an ID, passport or driving licence...
Here is the hitch, the UK has no IDs, due to having epilepsy, I am not allowed to even hold a driving license and I obviously don't travel abroad. I contacted them and offered birth and marriage certificate, auto reply about clearing cache, apparently a customer service agent on chat.
So I change my info to that of hubby to upload his driving license (since they won't accept any other form of ID that is normal in the UK) and a utility bill, though it does look weird if a male name sells female items, but since they won't accept the IDs that are available to me or even respond.... They apparently can't verify, then they remove the banking info our mutual account (they could have checked with the bank and verified but oh no) and now whenever I try to put it in the server can't be reached, I made several sales, a few hundred Pounds are with VC but they can't pay out, chat help is ridiculous, they said they are aware of the problem and gave me a random email, upon sending a message to that email, that person is somebody who buys on VC, lives in the same building as I do, and we get courtesy super fast WiFi from the housing estate, along with the gym in the basement, it is an amenity they provide, so VC does take the IP, which wouldn't be a problem, but they seem to assign the same IP to everybody, and in a high rise in the middle of London. that is a lot of people...

I slowly get the feeling that they are not interested in helping because if they "can't pay out" they make a massive win. Also getting the email of somebody else feels a bit like a violation of privacy of that person, and they might be as nonchalant with my email, I am now worried what happens with all the info I uploaded? There is a lot of identity fraud out there. As for the chat customer service, I am not sure that even if you get past that odd Leo thing that they are real people, as they do not read or reply to questions but seem to send some auto responses and tell you it will all be taken care of. Since I logged in via the website (the App has so many glitches and problems that I deleted it plus by using it you give them permission to access all your info, that is a bit too much for me).

The item has now disappeared, I can't see the comments of the buyer anymore, apparently she also got the total brush off and hurdles.

I got told to contact customer service regarding the documentation, clear big pictures of the relevant documents with name and everything very visible, I even had them scanned.... I am slowly thinking there is something really shady going on.

 

[DavinaE]

Btw Trustpilot removed the review, I sent them evidence but since Vestiaire pays them, I doubt it will happen, so I put it on sitejabber, if anybody can tell me other review sites I would be grateful, as they are sitting on quite a bit of money, and while they ask to contact them, I am not getting replies

 

[brieezes]

Curious for those who sell on Vestiaire: is there any benefit an individual seller with one listing might get from not shipping an item?
I recently made a purchase and it was a good deal but now the time to ship is very nearly over and it seems the item isn’t going to make it to authentication.
This is my first purchase from Vestiaire and I’m wondering if this is common.
Any thoughts?

 

[nicole0612]

Curious for those who sell on Vestiaire: is there any benefit an individual seller with one listing might get from not shipping an item?
I recently made a purchase and it was a good deal but now the time to ship is very nearly over and it seems the item isn’t going to make it to authentication.
This is my first purchase from Vestiaire and I’m wondering if this is common.
Any thoughts?

It could be anything, I’m sorry this happened to you. Perhaps the seller listed the item quite a while ago and no longer visits the site or sold the item elsewhere. It could be that their notifications including their sales are not being sent to them; I do not get about 20% of my notifications for some reason. It could be that they are out of town and did not know about their vacation setting. Have you sent them a message and have they replied? Or did you send them an offer which they accepted? These things would tell me as a buyer that they have been active on the site recently. However, like I said, I do not get notifications for most of my messages. If you have not done so yet, I would try writing a comment on the item listing asking if they are planning to send it, and also sending them a private message through the chat function and asking them the same. I have done this in the past, and sometimes they say they are out of town, or that they will send it the next day, or that they have already sent it and shipping just did not update yet, etc.

 

[Gabs007]

In the UK they now use Hermes, a shipping company most people avoid because they lose so many items or put them in a "safe place" which is often your bin on bin day (trash can for the Americans) as a safe place... They lost 3 items out of 10 sold in a month, I am trying to get their chat bots (apparently real people but very skilled in pressing auto reply) to look into the item not moving, despite showing the scan that I dropped the item off, they tell me to be patient, while the website says if there is no update within 48 hours to contact them.... I did, no reply...

I don't use their App and would recommend that people don't use it, read the small print, you give them information to track you and get all your info from your device, so if you have to confirm that your items are still available, the link they send out leads to chat, their spammers sorry, customer service, will then tell you to log into the account and then press the link, of of course use the App, despite you having taken pains to explain that you logged in, then press the link, that you don't use the App due to privacy concerns.

In the past I have gotten a random email to a request about something else, that contained the PayPal of another member (somebody living in China, weirdly enough, so certainly not somebody I know), so I contacted that person, turned out it was somebody working for VC who asked me if I work for VC too. The mail they sent me was a long email exchange and while I can't be 100% certain it did look like there was some insider dealing, I was totally shocked about the GDPR violations there, so I certainly will not use the App and give them access to all my info.

I am not sure what they are doing at the moment, but it doesn't seem to be good. I still list as I got a lot of items to get rid off, but heaven knows if one of their delivery services loses something, you are in a world of pain, as they simply ignore everything.

While I like the direct shipping, if you do, please document everything, and then put the parcel on a scale with the weight and address visible, some scammers will switch items and claim you sent them something else.

 

[Gabs007]

Curious for those who sell on Vestiaire: is there any benefit an individual seller with one listing might get from not shipping an item?
I recently made a purchase and it was a good deal but now the time to ship is very nearly over and it seems the item isn’t going to make it to authentication.
This is my first purchase from Vestiaire and I’m wondering if this is common.
Any thoughts?

They might not have gotten the notification, they can't find the item, the item might have been damage, they might have sold somewhere else and forgot to delete it? All I can think of

 

[shazzy99]

They might not have gotten the notification, they can't find the item, the item might have been damage, they might have sold somewhere else and forgot to delete it? All I can think of

Curious for those who sell on Vestiaire: is there any benefit an individual seller with one listing might get from not shipping an item?
I recently made a purchase and it was a good deal but now the time to ship is very nearly over and it seems the item isn’t going to make it to authentication.
This is my first purchase from Vestiaire and I’m wondering if this is common.
Any thoughts?

Could be many things.

The only time I have not shipped quickly is because it’s direct shipping and courier hasn’t come to collect. Last 2 sales I had to rebook 3 times until they finally collected, their courier partner in Australia is not good at all. I was contacting them daily, as it’s not fair buyers have to wait over a week for me to ship. Vestiaire had to extend my shipping window, but kept in touch with buyers whole time. Seller should at least contact you to tell you what’s happening.

 

[Gabs007]

Could be many things.

The only time I have not shipped quickly is because it’s direct shipping and courier hasn’t come to collect. Last 2 sales I had to rebook 3 times until they finally collected, their courier partner in Australia is not good at all. I was contacting them daily, as it’s not fair buyers have to wait over a week for me to ship. Vestiaire had to extend my shipping window, but kept in touch with buyers whole time. Seller should at least contact you to tell you what’s happening.

I am currently having an issue that DHL repeatedly hasn't shown up to collect and the local shop where they accepted is closed due to illness, next one is about an hour away and our car is in for a service, hooray.
On the website you can't always get in touch with buyers, but you can leave messages underneath the item, trying to get Vestiaire to investigate or extend the shipping window is something that will drive you stark raving bonkers. I am not using the App as that means handing them over all your data, having seen how careless they are with data 1st hand and no reply to my request regarding how they keep my data secure (9 months ago).
The items where you got to send with Hermes, apart from Hermes losing so many items, mine is a corner shop, almost every drop off is 2 trips, one was 3....
1st time they were too full with parcels (and I almost got a heart attack when I saw one of the shop assistants stand on the container to squash down parcels to make room), I didn't want somebody standing on my Saint Laurent heels, even a sturdy box will break if a grown man jumps up and down on them....
Back next day, "Can't accept it now, scanner needs charging...." Came back in the evening, apparently scanner still doesn't work....
I understand that they only have limited room available, but I don't get how they treat the parcels, I also don't get how I can bring an item there, it gets scanned, I get the blue card that I handed it in, then there is no scan that it was ever picked up from the shop, VC website says to contact them within 48 hours of the tracking not updating, if you do, they tell you to wait, however after 2 weeks they claim they can't check. Is it me or are they trying to wiggle out of compensating people?

It seems DHL has massive issues with their software, one of their drivers said they often don't get the pickup request and then get it the next day and because it is a day later it then is marked as cancelled pickup....

 

[Gabs007]

Hmmm. Interesting. Then I wonder what criteria they are using to accept or reject items?

I often think it is like rolling the dice, as for their authenticators, I had a very rare Burberry scarf I bought directly from the flagship store in London for hubby, he totally disliked the classic pattern, I sent it in with all the tags, the receipt, the packaging, then had to pay money to get it back, as apparently they could not authenticate and lost my trusted seller status for 6 months.

When I buy through them, I only buy items I can authenticate myself or have an approved authentication service nearby as you only have 72 hours to flag up a problem, and I do not trust their "experts" to pay them for authentication is a waste of money, if you are in the UK, you also end up paying import duty, despite the item being from the UK, I also always pay with a credit card, so I can raise the issue with me credit card company. A lot of things seem to be more than dodgy, there are sellers who regularly sell the same bag, but they all have the same number?

At the moment it is even worse as you can't get in touch with them, chat is totally nuts, autoreply, autoreply, they try to get you out of chat ASAP. The weirdest thing was, I had 2 Max Mara boots on sale, totally stupid and clearly my fault, when I sold one pair, I packed the wrong one and noticed after I had sent it, tried to contact the buyer, which isn't easy, so I tried to get on chat and said I would be happy to send her a return label and send her the other boots (one had the zip at the back, one on the inside) we simply swap and I pay for the return and new shipping, I am really sorry. The chat bot (aka customer service) promised to contact the buyer, never happened, buyer eventually contacted me through chat, we agreed to exchange but they blocked us from exchanging any details, she left a message under the item that she likes the boots, and that they are the same size so no issue, but would have preferred the dark brown ones with the back zip compared to the chestnut ones with the side zip but she had the same experience, they promised her to contact me (like they promised me to contact her) - nothing happened.
In the past I had items delivered, but apparently the scans didn't work so it looked like they weren't sent, I got refunded and had the item, trying to pay the seller is almost impossible, if they send through Hermes it is a return label, with no seller info on it, if you ask on the site or in chat, they delete and block, if you get on to chat and tell them you received, it is obviously a mistake and you would like to pay the buyer, nothing, they tell you it is all fine. I feel bad if a seller isn't paid!

 

[Gabs007]

Insanity....

Currently the website can't save the descriptions, not sure what went wrong, but something always seems to go wrong...

So against better knowledge chat, oh hell, been addressed by the wrong name, got a ton of auto replies, left and emailed, got an auto reply about an item I never sold, then got told to clear cookies (ffs the website has a problem I always clear cookies) then got a reply regarding payment issues, latest one is from Ma. Xandria Trinidad
see attached screen shot, I can't send a screen shot of the item not saving, it simply shows it not saved, I think they really only have bots, and a reply to the team sent to me claiming I refuse to send screen shots when I did send 2, me listing and one of it not taking the description.

Their customer support is not even artificial intelligence as there is no intelligence

 

[nicole0612]

Does anyone remember if there were any coupon codes for Black Friday last year?

 

[yoshikitty]

Hello! I am new to VC. Just listed a couple of things to sell.

Do I understand correctly that the shipping is free of charge, they will provide a prepaid shipping label?

Can I contact the people who put my item on their wish list? It seems that I can only contact the people who 'like' the item.

I have read only a couple of pages of this thread. It seems that some people are not too happy with their experience.
Which site(s) are better to sell second hand luxury items?

I have problem listing items from my laptop. When I press the icon 'sell an item'. It directed me to the page asking me to download their App to list the item. I used the laptop some days ago, it worked. It doesn't work since yesterday. I am very confused.

thanks!

 

[minx25]

I've sold and bought from vestiaire for many years and only had positive experiences. Last week I sold a Dior bag which I shipped to VC the same day. They received it three days later and got an email from them saying that my bag is fake ! I bought it myself from the Dior website ! It is brand new with full packaging and receipt. I asked them to reconsider and they gave the same reason as to why my bag is not authentic. And I have to pay 12€ to get it back ! Will sell my bags elsewhere. Their commissions fees are ridiculous and they are absolutely not reliable.

If it is brand new and bought directly from Dior you would just return it to Dior, no?

 

[nicole0612]

Hello! I am new to VC. Just listed a couple of things to sell.

Do I understand correctly that the shipping is free of charge, they will provide a prepaid shipping label?

Can I contact the people who put my item on their wish list? It seems that I can only contact the people who 'like' the item.

I have read only a couple of pages of this thread. It seems that some people are not too happy with their experience.
Which site(s) are better to sell second hand luxury items?

I have problem listing items from my laptop. When I press the icon 'sell an item'. It directed me to the page asking me to download their App to list the item. I used the laptop some days ago, it worked. It doesn't work since yesterday. I am very confused.

thanks!

Hello, I do not have all of the answers, but I will try to help.
1) yes, the shipping label is free. I have the most luck printing it from the email link sent when the item is sold.
2) I asked them this as well via the help/chat option, you can only send an offer to a person who likes your item, not to someone who puts it on their wishlist. If you want to send them a PM and cannot through the item they put on their wishlist, you can go to their profile and send them a PM through one of their items (but only some members have the PM option, not all). However, I would not write a public comment on one of their listings, since it could confuse the buyers actually interested in their item. If you send them a pm through their item then the conversation will be private. Of course if there’s a way to send them a message through their wish list that would be ideal, I just do not know of a way.
4) I am based in the USA and I only use Vestiaire really because I want to go through a middle man instead of shipping directly to a buyer (too risky for me). I am willing to put up with a lot for that peace of mind.
5) This happens to me also, can you find a little x to close the popup telling you to download the app? Sometimes if I get a bug that won’t quit, I will switch to my phone (website or app) to add something to the listing, then it will usually fix the error it is stuck on and I can go back to the desktop site and finish the listing.