Does anyone have experiences buying watches form Vestiaire? Theres a few that I’m really interested in, but when I go down the google rabbit hole, all I find are articles/blogs that seem to have been paid for.. one of them says they only do authentication on big ticket items, which seems odd!!
Vestiaire Collective experiences?
- Thread starter Kopisusu
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I know VC gives 5% commission listing specials for sellers from time to time
So would that be okay for me to delete my current listing, then relist it again when that opportunity arises?
And I posted a Balenciaga pouch and got disapproved by the VC team after uploading all the photos - they did not provide an explanation why...
Can I list it again and try my luck this time or they would simply just disapprove it again?
So would that be okay for me to delete my current listing, then relist it again when that opportunity arises?
And I posted a Balenciaga pouch and got disapproved by the VC team after uploading all the photos - they did not provide an explanation why...
Can I list it again and try my luck this time or they would simply just disapprove it again?
Yes on both counts. On the first, I usually leave up my first listing until the second with the promo is online (because sometimes they reject a listing for some unknown reason, or sometimes when you actually see it listed the photos are in a strange order, missing an essential photo or the description is edited in an unsatisfactory way). On the second count, about 1/4 of my listings are not approved the first time. I have started saving my descriptions in a document so I can just copy and paste it again. Sometimes you can use the same photos, if they decline it a 3rd time, try again with new photos.
I've never sold through them, but have had the same troublesome experience recently with a purchase. I bought an early 2001 Balenciaga First, which was beyond a doubt, authentic. They tagged it as counterfeit and sent me a note that my money had been refunded. I asked for re-consideration, sent them photos of authentic features in an effort to educate them... nothing but nothing swayed them.. They just said, sorry, it's already been returned to the seller. Nor was there any way I could contact the seller, they'd wiped out all the connections through their site. Very frustrating experience. I imagine even more so for the seller.
One would think they are super-careful never to accept a fake, so bend over backwards tagging anything out of the ordinary as suspicious. Except I can find plenty of fakes listed on their site. So, I just think their authenticators are not expert enough.
Also, I think it depends on the person evaluating the item. There is only a very cursory check before items are listed, I do not think authenticators look at those photos, only regular employees. The authenticity check is after the item is shipped to their headquarters.
Hmmm. Interesting. Then I wonder what criteria they are using to accept or reject items?
It is a mystery. Some common reasons are “low image quality”, “image is blurry” (even when it seems clear), “photo not approved”, “photos taken from the internet” (even when they are your own photos but look professional), sometimes they reject if you post a receipt, or sometimes they require you to send a photo of it. Often their is no explanation at all - it is some generic statement that it cannot be accepted because it does not meet their standards for listing. I honestly think that there may be a protocol but that each employee uses their own discretion heavily, because sometimes I resubmit with the exact same photos and it’s approved.Hmmm. Interesting. Then I wonder what criteria they are using to accept or reject items?
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Phew! Thank you for your thoughtful ideas. If ever I grit my teeth and try to submit something, it will be helpful to have been forewarned. 
You’re welcome!Phew! Thank you for your thoughtful ideas. If ever I grit my teeth and try to submit something, it will be helpful to have been forewarned.
I am watching with a lot of interest right now how someone keeps uploading her fake VCA jewellery to Vestiaire and everything got sold: fake bracelet, fake ring and one Cartier ring. I would be interested to see whether it will be picked up by quality control or not. Prices are too good to be true and everything looks very dodgy but it does not worry people too much I guess...
I am not sure whether they shared any actual item photos with you which they received but here is what could have happened: the seller lists photos of an authentic bag found online or in her possession. The item gets sold but she ships another item which is a counterfeit hoping authenticators would not notice the difference. I am not saying this is what has happened but this is a possibility.
In my own experience, I had 100% authentic Chanel earrings declared fake as well as few other people in here. Took me quite a bit of fighting to make them give me a fair compensation.
Brand knowledge at VC is quite poor unfortunately and it can screw you up in both ways
That’s an interesting thought, and does leave room for doubt. The lack of clear communication on their end could certainly have accounted for the scenario you suggest. I would have felt less distress if they had given me any reason to think the photos did not match the item they received. 
Thanks for sharing your idea about that alternative possibility. Much appreciated.
Thanks for sharing your idea about that alternative possibility. Much appreciated.That’s an interesting thought, and does leave room for doubt. The lack of clear communication on their end could certainly have accounted for the scenario you suggest. I would have felt less distress if they had given me any reason to think the photos did not match the item they received.
Just out of curiosity: was it a professional seller? Or an individual? Expert/trusted? How many items sold? can you give a bit more info about who it was?