Hopefully you used PP as payment, you can then file/escalate dispute with PP for refund. Never. Ever. Shop. on any resale platform without using PP as it’s your only means of refund. Good luck.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Thank you!
Luckily, it all sorted out for me.
VC came to their senses.
However, I began to wonder whether their quality Control and authentication Service is useful or you could just demand direct shipping... and save this Service fee
If they're not able to detect faulty items or even recognize fakes as I heard.
Direct Shipping is available only within the same continent, no international transaction available. VC Q&A is hit or miss like all platforms, buyers have to do their due diligence first. if purchased directly from buyers, you'll have 3 days for inspection, if there's a dispute, you have to raise it with them and send it to their office for 2nd opinion. I imagine it's a long drawn out process, nothing is every quick and easy with them. I almost always pay for inspections cuz in my mind, it minimizes the potential for drama
VC just refused my Celine bag for the same reason as above…. Funny thing is I had purchased said item from VC . Can’t be arsed to respond to email or try to prove otherwise cuz that’ll be days that I won’t get back. What can I say, their “authenticators” are as inauthentic as those bag hawkers I find on the streets in Manhattan!
Hi everyone,
If you have bought something from Vestiaire Collective recently please take note-
There may be a chance where you have already paid the import duties via VC when you made your purchase, but your local courier still inform you that you have not paid your local taxes/import duties and you are required to follow up before they can dispatch your items to you.
I think this screw-up has been going on for a few months according to my friend’s and my own experiences.
When this occurs contact VC immediately with a screenshot of your itemized bill from VC which shows that you’ve paid them for the import duties, and the invoice from your local courier demanding you to pay them the import duties. VC will ask you to pay your local courier first so they can dispatch your item to you, then they will refund you via the credit card/payment method you used on VC.
(Do note that some local courier may include something called the “Advance Payment” fee where they charge you for a processing fee as they have paid the import duties on your behalf. Make sure that VC reimburse you for this too as it’s a lapse on their part.)
Always check and make sure you don’t get import-taxed twice! Happy shopping everyone!
If you have bought something from Vestiaire Collective recently please take note-
There may be a chance where you have already paid the import duties via VC when you made your purchase, but your local courier still inform you that you have not paid your local taxes/import duties and you are required to follow up before they can dispatch your items to you.
I think this screw-up has been going on for a few months according to my friend’s and my own experiences.
When this occurs contact VC immediately with a screenshot of your itemized bill from VC which shows that you’ve paid them for the import duties, and the invoice from your local courier demanding you to pay them the import duties. VC will ask you to pay your local courier first so they can dispatch your item to you, then they will refund you via the credit card/payment method you used on VC.
(Do note that some local courier may include something called the “Advance Payment” fee where they charge you for a processing fee as they have paid the import duties on your behalf. Make sure that VC reimburse you for this too as it’s a lapse on their part.)
Always check and make sure you don’t get import-taxed twice! Happy shopping everyone!
Hi, I am having a bit of issue with Vestiaire as a buyer and wondered if anyone had experienced similar. Basically, I purchased a Louis Vuitton neonoe a few weeks back, I then had an email saying the seller had confirmed the bag was available and sale accepted. Then a day or so later, got notified the bag shipped, then nothing. I have contacted them via their chat service several times and have been told variously that the seller generated a shipment notice but didn’t actually ship, then they said that they had received the bag, but had some tracking difficulties and a glitch in the system. Now the tracking on VC says my bag is under going checking and authentication but customer service says the warehouse did not receive the bag but that the st are following up with the seller. It’s been over 2 weeks so far, and usually they cancel a sale if the seller hasn’t sent in the bag in 7 days. I really want the bag (if authentic) but I’m definitely getting the runaround. Anyone have a similar issue? Thanks
I haven't been in such situation. Are you in the USA? Sometimes this glitch happens with the Vestiaire US for the FedEx labels: the item is displayed as shipped in the system while it is actually not. For the future: if you are using the phone application, you can see the actual tracking number and see how the item is progressing. I just bought something of VC myself and can see how my item is moving from the seller to the warehouse. Strangely, I can't see this through the website while using the desktop. This is just in case for the future to avoid any confusion: if the seller did not ship the item, you would have seen from the tracking that it has never been picked up.
In any case I would recommend to keep writing to them until they give you a clear answer on whether they have the bag or not - this is the defining point on what to do next. If they say they do not have the bag, demand to cancel the sale. I think any further discussions or prolongation of this situation will only result in you not having your money back for longer time.
If they have the bag, then there is no problem I guess, but it does not look this way.
Thanks for the response. The seller is in US but I’m not. VC tracking on the orders page say the item is being assessed, but customer service keep giving different answers- one said they have it, another, that it hasn’t been shipped and another hasn’t a clue at all seller is not responding to any messages or comments. The fed ex tracking number doesn’t appear to work at all either All round, disappointing
That explains it. In the USA, if you download the label quickly, sometimes the item starts to be shown as shipped in VC system without actually being shipped - I encountered this glitch before. So based on what you are saying, it seems like VC does not have the bag. As I said, keep writing every day demanding to let you know whether they physically have the bag or not and cancelling the sale if it was never received. You can also use the phrase "escalate to the expert team as it has been 2-3 weeks since item was purchased". The default customer support is quite stupid and useless, you need to get it escalated to people who actually have a brain.
Has anybody gotten the email to confirm the item availability but when you try to do so, the link sends you to Vestiaire chat, just rang a friend quite a bit away, same issue, seems the IT department has messed up again and trying to talk to their customer service is an experience....
What did they refuse? Can you post pictures? I fail to understand why such a big company can't put in some effort to recruit competent and knowledgeable authenticators. It's just sad.
VC's technique of authentication is asking for receipts, because that's truly the most foolproof way of authentication
I think they are changing the teams a lot, I had the same issue with an item I pulled and relisted as I wanted to describe it a bit better, plus their software is really really awful. Sometimes the issues then disappear but for a while they accused everybody for taking pictures from the internet. It's really absurd sometimes.
Btw their direct shipping, please take pictures of your items before you ship with the shipping label, I had somebody with buyer's remorse making absurd claims about a zipper of a bag being broken, luckily I had pictures from all angles and one where I showed the inside before I shipped (wanted to make sure the hologram is visible and number so nobody could do a switch), so it was clear that the zipper works just fine and it was well packed.
I am about to lose the will to live, tried again with their "customer service" telling them the link doesn't work and on the webpage there is no option to extend availability, the experience was something else, if I can go to www.vestiairecollective.com - I am on their website, in their help chat. Have I used a computer to log? No, I am doing it telepathically.... Then the usual oh clear cookies and cache, oh ffs, the link doesn't work and I always clear cookies and cache but them sending a link that only works in the App and not on the website, it has nothing to do with cookies.
Oh I just noticed she is glad to "assit" well, it wasn't much assistance so assit is possibly not even a spelling mistake....
Oh I just noticed she is glad to "assit" well, it wasn't much assistance so assit is possibly not even a spelling mistake....
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Oh dear... I tried to email them, the reply was amazing, so they give me the wrong link (and according to another forum at least 50 others) then suggest I open the site, then click on the link and the link will then point to the right location and open a pop-up... I did try that before and it didn't work, I tried it again and it didn't work (I knew that because a link that points to the wrong landing will not change by magic), I told them I am not using the App because when I did, it crashed my phone, I hadn't backed it up (my mistake) and lot a ton of contacts. Their App is so cobbled together and prone to crash... Apparently their technical department is a couple of kids playing computer games, actually that is unfair to kids
