Unbelievable how much contempt they have for their customers and yet they release information like that. You would think their investors did their due diligence, but seemingly not. They will never get a penny of my money again.And they raised more money again... over $450million so far.
Vestiaire Collective announces a new €178m (US$ 216m) financing round backed by Kering and Tiger Global Management to accelerate its growth in the second-hand market and drive change for a more sustainable fashion industry
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.www.kering.com
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Who knows but I think the most ridiculous experiences I've had in my life so far were with them.
They put online one of my refused listings but I still won't hesitate to show how absolutely useless and stupid their support is. Just so that other people could be aware what they can get into.
For example, with regards to my tax for my RETURN item:
Just so that everyone knows: apparently, this is a normal practice to pay tax on your own return items
So, she is trying to tell me that everyone pays taxes on their return items
because why the hell not? What if I wanted to return, say, a Birkin which I bought from the store and which they would find non-compliant for whatever delusional reasons they might have?Communicating with customer support is sometimes like talking to children. They tell you they want ice-cream, you say no, but they ask again. You explain why, but they still tell you they want ice-cream. You tell them you are in the middle of the deserted island and there's no ice-cream shop here. They tell you they want ice-cream. You say you have no money to buy ice-cream but they still demand ice-cream. And so on and so forth. This is kinda same feeling I have when I am talking to Vestiaire Collective customer support (apparently in our part of the world it is outsourced to some third party company in the Philippines): I have to tell them the same thing maybe around 5 times in a different way before they only start figuring out what the problem is. Oh, and after they finally understand it - they can't help you.
Here is a new low from Vestiaire. By now we are all used to them suggesting extremely low prices for the items we list. Lately, my listings have been going up almost immediately after I submit them lately and sometimes without a price haggling from Vestiaire first. Suddenly two nights ago my 2 new items listed on the site and one was inexplicably listed for less than half of my actual listing price. Vestiaire had never contacted me about a price change, so I was shocked that they just took the initiative. I was luckily online when I got the alert and took it down immediately so no one could purchase. It is a very popular Chanel jacket, so of course I received messages on my other listings asking if I could offer it at the lower price they had seen in their followed item alerts.
Just now, I received this bold email from Vestiaire themselves bargaining for a customer who had never sent me a message! I cannot get them to respond to my legitimate inquiries, but now they are haggling with me to offer a lower price to one specific customer? I can’t make sense of it!
Just now, I received this bold email from Vestiaire themselves bargaining for a customer who had never sent me a message! I cannot get them to respond to my legitimate inquiries, but now they are haggling with me to offer a lower price to one specific customer? I can’t make sense of it!
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Hi Nicole, this is just extraordinary!!! Did they just list the item at the new price or they lowered it after it as listed? The bold email is something I also never seen before: it takes days for them to respond when you have an issue as you mentioned and here they are bargaining like on wet market!
Did you raise an issue with regards to the adjusted price without your consent to them? They would have to explain somehow why the price was changed?...
It did not happen to me yet but what did happen is one of the recent items I submitted was classified as "fair condition". I clearly remember choosing "very good condition" as the item was in very good condition indeed. When I saw it online, it was "fair".
I have no idea what is happening in there. I am selling there for a number of years already but it is quite recently that this platform became a real, real pain to deal with. This morning it took me over 20 minutes to explain to chat support person what I wanted him to do, then he did the wrong thing 2 times until after another round of explanations he did it right. And it was not a rocket science, just a request to delete a few comments from nasty people.
I also have no words...
I will suggest you summarize this story (difficult I know but still) and post them in their Insta account, all social media, trust pilot etc etc...
OMG. I don‘t get Kering is financing all this...
I have also noticed that now they just put up items up for sale in minutes without a second thought. No worrying whether they are fake, expensive or in the worst condition. BUT they have introduced correctors who in those few minutes amend the texts of the descriptions. Problem is, those people have no knowledge of English or of fashion.
I realised this suddenly the other day. They had changed the description of my famous Loewe bracelet from “snap bracelet” (which is what it is and what it is called by the brand), to “pressure” bracelet, whatever that is. Then changed the color, “natural tan” (again as per the brand’s own description) to ”light brown”, they changed contrast stitching to “stitching looks good”. Then for some reason they removed where I explained that the item came with original dustbag and box.
Why on earth?? Of course, it was a total headache to resolve with CS.
Yes! I have noticed I need to read over all of my descriptions because they have started to sometimes change the text (paraphrase), or worse they leave out condition remarks such as “one button is loose” or they have added things like “comes with original box” when I stated it came with a generic box!! In these cases, it is so difficult to have them change some thing back that I usually just cancel the listing and try again.
You have had such a trial with them!! In my case they did not propose a new price, it was just suddenly uploaded at a random price more than 50% off! I did email them about it at the time, but of course no response. Just the new email message bargaining with me on behalf of the customer?!?
On my side approval of the new listings is painfully slow. Except for that case when a bunch of my listings went astray after I spent half a day photographing, uploading and writing descriptions.
Often they want additional photos although I really do upload a bunch of them including brand stamp/tag of course which is very clear. I sold a lot of items, so I know how to do it. So it's a real pain.
And at the same time I often see very obvious fakes, then I am wondering how on earth did they appear online?!
For example:
This is such an obvious fake for anyone who has a little experience with Van Cleef and Arpels, that my jaw simply dropped when I saw this. And there is no option to report a listing. So basically if it is out, then it's out. Total shame. And bunch of my authentic pieces are refused like rubbish within 5 mins.
Commenting on adjusted descriptions: this is really scary as if the seller is not aware, this will result in a lot of hassle including cancellations of the sale, non compliant items, etc. I have no idea what they are thinking about.
Often they want additional photos although I really do upload a bunch of them including brand stamp/tag of course which is very clear. I sold a lot of items, so I know how to do it. So it's a real pain.
And at the same time I often see very obvious fakes, then I am wondering how on earth did they appear online?!
For example:
This is such an obvious fake for anyone who has a little experience with Van Cleef and Arpels, that my jaw simply dropped when I saw this. And there is no option to report a listing. So basically if it is out, then it's out. Total shame. And bunch of my authentic pieces are refused like rubbish within 5 mins.
Commenting on adjusted descriptions: this is really scary as if the seller is not aware, this will result in a lot of hassle including cancellations of the sale, non compliant items, etc. I have no idea what they are thinking about.
You should collect all their listings of fakes (and there are PLENTY, both still available and sold), and post them on Twitter, tagging both VC and the fashion house (s). That'll teach them. Don't post any complain on their FB page, because they will make sure that no one can read your complain but you. Yes, very sneaky business.
Vestitiare has the absolute worst authenticators possible, it's actually sad. Did you know that their curation team is also their "expert" team (authenticators)? And seeing all the fake listings they let through, really shows you what an incompetent bunch they are.
Not only do they change the price, they also change the description of your item, and the condition. They do that all the time with my listings. Sometimes they leave out my detailed description for the buyers and instead just post 1 short sentence for me.
Stuff I have listed as, "never worn, with tag", they change into "never worn", and this is with me posting a clear picture of the tag attached to the bag.
And in some of my listings where I post on the description "Brand New with original packaging", they just took out the Brand New, and just wrote "with packaging."
WTF????
I have noticed the same lately; they have been paraphrasing my descriptions at times. I mind less when the leave out “positives” but hate it when they do the opposite, leaving me open for a return claim. For example I had a brand name jewelry item that I stated came with a “generic box” because people always ask if they come with the box, receipt etc. They changed it to “comes with box”, so I had to delete it and start over!
You're right, it's less harmful if they leave out the positives (though it can cost you sales), and though I never contact their customer service (that's another aggravation on its own) for that, it still always angers me. Because why?? Why would they do that?
I put great care in taking pictures and describing my items, the good and the bad, and they just take the liberty of changing and take out whatever they feel like?
In one of my listings I just noticed that they took out my "comes with dust bag only", and put in "Sold with : original case." No!! It does not come with original case, just the dust bag. Am I right to believe that there's a difference? Buyers will expect a box when they read that.
Sometimes I think that their curation team is on some sort of power trip, messing up everyone's listings, just because they can. Or else, what crack are they smoking?
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