It's only February and they are the strongest contender for The Worst Company of 2021 awardI really don't understand how they can say anything like this when to actually SHIP item with DHL, I have to hand it over to the courier and they have to check the package before sealing it? And that each package comes with the declaration of the contents which is signed and checked?
Still no news on my earrings but this is an absolutely shocking experience!!!
And another issue today: one of my items was returned to me and today I receive message from DHL saying I have to pay customs tax!!! What?!! This is my item!! Which means that some idiot in VC did not do customs declaration for the package properly, which, together with the issue described above, tells you bloody everything about their competence!
I have never had more ridiculous experience in my life!
Vestiaire Collective experiences?
- Thread starter Kopisusu
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I got my bracelet. It looks fine. It has a little quality control label with all the ticks. I contacted customer service. Again. They said it was shipped too late and they had already reimbursed the buyer and then gave them a choice to keep the item or return. I pointed out the item was sent in good time (it was picked up by UPS). That the shipping date is in my VC records and it was within the alloted time (the item was bought on a Friday and picked up on the morning of the following Monday). That I got an email telling me the item was “undergoing a second quality review”. That my VC records now state that the sale is cancelled because “the buyer noticed an issue with the item and therefore it is being shipped back to you“. The item now appears in my unreceived items list even though when you click in it you see the date of shipping and the date of delivery...
All I got is the customer service assistant acknowledging none of this makes any sense...
Most important that your bracelet is okay and was not damaged by the buyer. I guess she changed her mind at some point: I notice a number of people do impulse purchases on VC but it is very difficult to cancel there. This is why when there are some ridiculous "issues" during quality control checks, many people prefer to cancel as by that time they changed their minds or want something else.
I think you can openly write next time in the description of the item that you will only ship to the warehouse and won't ship directly, shall thee buyer choose this option, because you want security as a seller (which is a totally fair point!).
I actually can suggest to leave public review on TrustPilot. They read them and respond. Not very fast, but they do. Describe your issue in full and specify what sort of resolution you want. At the very least other people will be aware of this ridiculous behaviour. No idea what sort of idiots are running this platform now.
On my side I have no updates. I will be writing to them now with a reminder. I sold over 70 items on VC (and way more at other platforms) and yeah, I forgot to put inside the earrings.
My return item is also still pending for tax collection. Bravo, idiots. This whole situation makes my blood boil and I fail to understand how a company like this can behave as such a**holes towards their clients, which sellers also are!!
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i’ve sold an item last week with option direct shipping and my personal information was on the shipping label.As a seller you can’t exclude the option.
Just an update on my situation with tax.
Last Friday I finally got on hold with someone from customer support who promised to reimburse me for tax charges and it was all in writing. I asked to send me an email to confirm this.
It was done and I proceeded to pay over 50 bucks to get back my own item and sent them a screenshot of payment.
This morning they get back to me and send some ridiculous message saying that they can't pay it back.
I am attaching screenshot of this here, so that everyone could see what a fraud company this is. They never acknowledged that they did not handle return properly forcing me to pay for my own item.
I just have no words because there are so many points here:
1) mishandling and false declaration of return item
2) total lack of communication (sometimes it feels like you are talking to people with mental disability)
3) incapable customer support feeding false information
4) taking back their own promises.
I don't know who is worse than them.
"I hope you really understand" - seriously?!!
Update: I am trying to contact DHL to request tax refund since I can prove this is my item.
This is what DHL came back to me with: Vestiaire Collective actually asked them to destroy the shipment with my item in it.
I just can't believe this is possible.
Last Friday I finally got on hold with someone from customer support who promised to reimburse me for tax charges and it was all in writing. I asked to send me an email to confirm this.
It was done and I proceeded to pay over 50 bucks to get back my own item and sent them a screenshot of payment.
This morning they get back to me and send some ridiculous message saying that they can't pay it back.
I am attaching screenshot of this here, so that everyone could see what a fraud company this is. They never acknowledged that they did not handle return properly forcing me to pay for my own item.
I just have no words because there are so many points here:
1) mishandling and false declaration of return item
2) total lack of communication (sometimes it feels like you are talking to people with mental disability)
3) incapable customer support feeding false information
4) taking back their own promises.
I don't know who is worse than them.
"I hope you really understand" - seriously?!!
Update: I am trying to contact DHL to request tax refund since I can prove this is my item.
This is what DHL came back to me with: Vestiaire Collective actually asked them to destroy the shipment with my item in it.
I just can't believe this is possible.
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I closed my account yesterday. Feeling so much better now
I should thank this forum about the warning of direct shipping - forgot about it. My last item to sell was Hermes wallet I'm not using anymore and was running high risk of a drama if sending directly. It sold today at good price and very low commission at my friends' marketplace. Phew.
I should thank this forum about the warning of direct shipping - forgot about it. My last item to sell was Hermes wallet I'm not using anymore and was running high risk of a drama if sending directly. It sold today at good price and very low commission at my friends' marketplace. Phew.
I have sold my first pair of Valentino heels this week, all in all was an easy and hassle free transaction. Took 1 week from the selling date to be paid. I don’t know if it makes a difference that mine went to the hub in HK for checking, they were accepted within a day of them receiving (I’m in Australia). I’m still not totally sold on using them because of all the things I have read, but considering the crappy buyers on ebay, thought I’d give this a try at least for some of my things that will sell for less than $600 or so. Not sure I’m willing to risk it for anything higher than that at this stage.
I sold a lot of items there and if everything is okay, it is a very smooth and pleasant process.
However, if there happens to be a problem, this is when things really do spiral down. Their chat support is useless, no one can help you or very often even understand your request.
With regards to my missing earrings, no one even bothers to update me.
With regards to their instruction to destroy my parcel - they keep saying they did give such an instruction despite the fact that I've given them the same screenshot from DHL representative. And they don't even respond to my direct question whether they are trying to say that DHL is lying?
Liars which fail to take responsibility for their screw ups.
Unbelievable.
BTW, the website is full of fakes. For example, cheap replica of VCA selling for a ridiculous price:
However, if there happens to be a problem, this is when things really do spiral down. Their chat support is useless, no one can help you or very often even understand your request.
With regards to my missing earrings, no one even bothers to update me.
With regards to their instruction to destroy my parcel - they keep saying they did give such an instruction despite the fact that I've given them the same screenshot from DHL representative. And they don't even respond to my direct question whether they are trying to say that DHL is lying?
Liars which fail to take responsibility for their screw ups.
Unbelievable.
BTW, the website is full of fakes. For example, cheap replica of VCA selling for a ridiculous price:
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This happened to me as well. My bag was not compliant because they said the measurements were incorrect. The buyer cancelled the sale, I decided to ask for the return of the bag, guess what? my measurements were correct. I send them pictures, I exchange several emails with the costumer service team, they totally ignored me and the guy was very complacent actually. Waste of time and money. There is no way I'm going to buy/sell from them again.
also, their Hermes experts are a shame. A friend of mine tried to sell her Kelly (she bought the bag from the store), she sent the bag with the original receipt, but the VC team said they couldn't authenticate the bag.
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I have a question I can't find the answer to, and I'm really confused about it. Would appreciate it if anyone could offer insight!
I'm based in the US, looking to purchase an item from a US seller. It's over $1000 so it currently qualifies for a promotional code for 10% off. I live in a state with a 6% sales tax. From what I have read of VC, the US seller would be sending their item to the NY office for authentication, then sent to me, so everything would take place in the US.
When I went to check out and pay, my total did not include my sales tax. Is this typical of Vestiaire? Is it because they're not a US company themselves? I just don't want to get dinged with fees I'm not expecting. Does anyone know?
I'm based in the US, looking to purchase an item from a US seller. It's over $1000 so it currently qualifies for a promotional code for 10% off. I live in a state with a 6% sales tax. From what I have read of VC, the US seller would be sending their item to the NY office for authentication, then sent to me, so everything would take place in the US.
When I went to check out and pay, my total did not include my sales tax. Is this typical of Vestiaire? Is it because they're not a US company themselves? I just don't want to get dinged with fees I'm not expecting. Does anyone know?
maybe someone at VC has read this thread and they now have a vendetta against you. How they get away with treating people the way they do is unbelievable, it cannot be legal. They are heavily financed by the French government I believe so they do not have to operate within the law. Just look at Sarkozy. Max Bittner the CEO has destroyed the business with his useless customer service and unscrupulous business tactics, what a prat.
And they raised more money again... over $450million so far.
www.kering.com
Vestiaire Collective announces a new €178m (US$ 216m) financing round backed by Kering and Tiger Global Management to accelerate its growth in the second-hand market and drive change for a more sustainable fashion industry
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.
www.kering.com