Vestiaire Collective experiences?

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Trying to get my hands on a Fendy Spy bag and have been reading some info on how to spot fakes first. Now I have the feeling I am seeing fakes all over Vestiaire Collective and other online consignment stores as well, am I paranoid? :D

https://de.vestiairecollective.com/...aun-leder-spy-fendi-handtaschen-7214209.shtml (Look at how the wand is not entirely woven, fake? Leather also doesn't look as pebbly as it should I think. )

https://www.therealreal.com/products/women/handbags/hobos/fendi-sequin-embellished-spy-bag (also the issue with the woven part of the wand not going down to the metal parts … but it has been "authenticated" and sold … I have never seen this type of Spy bag anywhere else also...)

https://de.vestiairecollective.com/...iss-leder-spy-fendi-handtaschen-7344622.shtml (Also here the uncommon only partly woven part, which all the articles tell me is a sign of a fake Spy bag).

This is really frustrating, I am either just paranoid, or there is fakes all over the place on sites which proud themselves to be trustworthy to buy authentic bags! Any opinions on the above mentioned bags and their authenticity? Thank you!

Sissy
 
Trying to get my hands on a Fendy Spy bag and have been reading some info on how to spot fakes first. Now I have the feeling I am seeing fakes all over Vestiaire Collective and other online consignment stores as well, am I paranoid? :biggrin:

https://de.vestiairecollective.com/...aun-leder-spy-fendi-handtaschen-7214209.shtml (Look at how the wand is not entirely woven, fake? Leather also doesn't look as pebbly as it should I think. )

https://www.therealreal.com/products/women/handbags/hobos/fendi-sequin-embellished-spy-bag (also the issue with the woven part of the wand not going down to the metal parts … but it has been "authenticated" and sold … I have never seen this type of Spy bag anywhere else also...)

https://de.vestiairecollective.com/...iss-leder-spy-fendi-handtaschen-7344622.shtml (Also here the uncommon only partly woven part, which all the articles tell me is a sign of a fake Spy bag).

This is really frustrating, I am either just paranoid, or there is fakes all over the place on sites which proud themselves to be trustworthy to buy authentic bags! Any opinions on the above mentioned bags and their authenticity? Thank you!

Sissy

OK, my experiences with the Real Real were pretty awful, however with VC usually the items are not with them but with the seller, so they are NOT authenticated yet, the people who accept the items aren't authenticators.

I would honestly suggest that you go into a Fendi store and ask to see a bag, ask questions there, get familiar with the product and also ask about the changes in design, that bag has been around since 2005 and has been made in a variety of colours and materials, i.e. different leathers, mixes of fabric and leather, some even with unwoven handles, different textures...

Honestly reading a few articles about it is great, but that doesn't make you an expert, the most telling thing about a bag, apart from lining, serial number, checking the stitching, is usually the weight, so take yourself to a place where they do sell Fendi, look at a few Spybags.

To be honest, I never saw one with sequins before, but I also haven't seen every single model of the spy bag ever made, personally I am after one in plain nappa, which are really really hard to find, you would possibly claim it is fake as it isn't peppled enough...
 
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OK, my experiences with the Real Real were pretty awful, however with VC usually the items are not with them but with the seller, so they are NOT authenticated yet, the people who accept the items aren't authenticators.

I would honestly suggest that you go into a Fendi store and ask to see a bag, ask questions there, get familiar with the product and also ask about the changes in design, that bag has been around since 2005 and has been made in a variety of colours and materials, i.e. different leathers, mixes of fabric and leather, some even with unwoven handles, different textures...

Honestly reading a few articles about it is great, but that doesn't make you an expert, the most telling thing about a bag, apart from lining, serial number, checking the stitching, is usually the weight, so take yourself to a place where they do sell Fendi, look at a few Spybags.

To be honest, I never saw one with sequins before, but I also haven't seen every single model of the spy bag ever made, personally I am after one in plain nappa, which are really really hard to find, you would possibly claim it is fake as it isn't peppled enough...
Thank you @Gabs007 . No, I am definitely not an expert, this is why I was asking opinions to learn more on what I need to have a close look at. Going into a Fendi Store might be a good idea, to get the full experience. I think however, that I will probably buy my bag online, this is why I want to make sure I can find out as much as possible on the authenticity by just looking at the pictures. I definitely do not want to end up with a fake bag, this is why I want to learn as much as possible. Thank you!
 
Trying to get my hands on a Fendy Spy bag and have been reading some info on how to spot fakes first. Now I have the feeling I am seeing fakes all over Vestiaire Collective and other online consignment stores as well, am I paranoid? :biggrin:

https://de.vestiairecollective.com/...aun-leder-spy-fendi-handtaschen-7214209.shtml (Look at how the wand is not entirely woven, fake? Leather also doesn't look as pebbly as it should I think. )

https://www.therealreal.com/products/women/handbags/hobos/fendi-sequin-embellished-spy-bag (also the issue with the woven part of the wand not going down to the metal parts … but it has been "authenticated" and sold … I have never seen this type of Spy bag anywhere else also...)

https://de.vestiairecollective.com/...iss-leder-spy-fendi-handtaschen-7344622.shtml (Also here the uncommon only partly woven part, which all the articles tell me is a sign of a fake Spy bag).

This is really frustrating, I am either just paranoid, or there is fakes all over the place on sites which proud themselves to be trustworthy to buy authentic bags! Any opinions on the above mentioned bags and their authenticity? Thank you!

Sissy
OK, my experiences with the Real Real were pretty awful, however with VC usually the items are not with them but with the seller, so they are NOT authenticated yet, the people who accept the items aren't authenticators.

I would honestly suggest that you go into a Fendi store and ask to see a bag, ask questions there, get familiar with the product and also ask about the changes in design, that bag has been around since 2005 and has been made in a variety of colours and materials, i.e. different leathers, mixes of fabric and leather, some even with unwoven handles, different textures...

Honestly reading a few articles about it is great, but that doesn't make you an expert, the most telling thing about a bag, apart from lining, serial number, checking the stitching, is usually the weight, so take yourself to a place where they do sell Fendi, look at a few Spybags.

To be honest, I never saw one with sequins before, but I also haven't seen every single model of the spy bag ever made, personally I am after one in plain nappa, which are really really hard to find, you would possibly claim it is fake as it isn't peppled enough...

Thank you @Gabs007 . No, I am definitely not an expert, this is why I was asking opinions to learn more on what I need to have a close look at. Going into a Fendi Store might be a good idea, to get the full experience. I think however, that I will probably buy my bag online, this is why I want to make sure I can find out as much as possible on the authenticity by just looking at the pictures. I definitely do not want to end up with a fake bag, this is why I want to learn as much as possible. Thank you!

@Gabs007 is right that the bags on VC haven’t been through VC’s checking process yet if they are still with the seller; the team that puts the items online is not an authentication team. This will happen when VC physically receives the item after purchase and the item is checked before being sent to the buyer. At that point you would get a full refund if the item is found not to be genuine or should be offered a price reduction or the chance to refuse the item if it’s found not to meet the declared condition.

The only items on VC that are already checked are those marked ‘Ready to ship’.

They don’t just put any old thing online though. I’ve had items rejected for selling because they deemed they didn’t fit the catalogue, and there was a period a while back when lots of resale sites including VC were flooded with fake Givenchy Antigonas from Italian sellers, but I imagine they didn’t make it past QC, and I noticed they all disappeared completely from the listings after a while (not sold, but removed).

I don’t know anything about the Spy but as regards the leather I doubt you can draw conclusions about authenticity on that basis. I recently bought three supposedly identical large black calfskin Peekaboos directly from Fendi, and the leather on each was quite different. I wanted the smoothest calfskin like my other Peekaboos, but one of the ones I was sent was really quite pebbly, almost like my Selleria one. Natural variation: in the opposite direction to the difference you are noticing, but an example of differences in the same model of the genuine article direct from the manufacturer. And as Gabs says, the bag has been manufactured in plenty of different combinations; if you look at Peekaboos or the Kan I or any other model over the years, there have been constant variations in leather, design features, colours etc, so it would be pretty hard to authenticate from an article which may not have all the background.

I don’t think Fendi still makes the Spy and I doubt from my experience with them that Fendi themselves would offer you any help with authenticating a pre-owned bag; their customer service is fine if you’re spending with them but I doubt they’d help with this. They would probably just say a polite ‘no’!

I would suggest not trying to authenticate yourself from an article which may be inaccurate, but try to get an authentication before purchase. I see you’re a new member here but I just had a look at the Fendi authentication thread on this forum and, unlike the Hermès authentication thread, it doesn’t appear you have to be a previously active member to ask for an authentication. You could ask there for help. You need to read the first post in the thread to make sure you’re giving all the required info in the right format or you might not get an answer. I believe they drop in to authenticate when they can, so it might not be immediate. Here’s the link: https://forum.purseblog.com/threads/authenticate-this-fendi.820058/. I believe there are also paid authentication services if you have doubts either before or after buying, but I’ve never used one. Somebody in that thread might be able to advise you where to go.

I’ve bought five or six very pricey bags from VC including a Fendi (but not a Spy) and each one has been authentic and in the condition declared and meeting the description. I’ve bought a lot of other expensive things there too and I am also a frequent seller on VC, and I have had no significant problems at any time. They gave me the opportunity at authentication/quality control to back out of one bag purchase because the seller didn’t include the original receipt, but I already knew she wasn’t sending the receipt and wasn’t worried; I knew the bag was genuine. They offered one of my buyers a reduction for a virtually invisible unravelled stitch on the inside of a garment in a seam that was just finishing, not structural, that I hadn’t seen when I inspected it carefully before selling!

My experience with VC authentication has been good, but as with all resale sites with human authentication, the odd mistake could still happen and something slip through; it’s just an unfortunate hazard of buying pre-owned as you’ll already know if you ever buy pre-owned, and all the sites get accused of it at times. If you were to receive a fake you could get a paid authenticator to verify that and VC would have to refund you if they had made a mistake. The only time I received something wrong from VC, it was that they had lost an accessory from an item I bought, at quality control. They offered me a full refund or a reduction; I took the reduction and used it to buy a new matching accessory. I can’t comment on how other resale sites operate in similar situations; I haven’t used them.

I don’t know if you’ve used VC before? You need to check the criteria VC states for the level of condition to make sure you’re happy with the level. Ask for more photos if you need them. A lot of - I’m not saying all - dissatisfaction you read in these threads is based on false expectation and not checking the terms & conditions before buying, and people who’ve been happy don’t all come running to announce it here. My misgivings in the past about VC involved their slow and sometimes unresponsive customer service, but mainly that never really happened to me and I was basing it on what other people wrote here, and they’ve been working on improving it lately too. If you are new to VC, I’ve posted a lot of points earlier in this thread about checking out your seller as much as you can, and so have other people. It might be worth a look back through this thread. Note that if you are using the VC app, seller status is not currently showing there, as they’ve been changing their seller rating system and software, but if you go to the website you can see if you are buying from an ‘Expert Seller’ or a ‘Trusted Seller’ and what specifically that means (it doesn’t mean a seller who can authenticate or anything, I am an ‘Expert Seller’, and it mainly means I’ve consistently sold a lot, shipped it quickly and met quality control and authenticity). This doesn’t mean you can’t get a good experience buying from a seller without the badges though. They all have to start somewhere and maybe just haven’t sold enough recently to qualify; no reason to rule them out if they’re responsive and all the photos look good. You can check that out if you look at the desktop site where you can see their sold items.

Hope you find your bag!
 
Thank you @Gabs007 . No, I am definitely not an expert, this is why I was asking opinions to learn more on what I need to have a close look at. Going into a Fendi Store might be a good idea, to get the full experience. I think however, that I will probably buy my bag online, this is why I want to make sure I can find out as much as possible on the authenticity by just looking at the pictures. I definitely do not want to end up with a fake bag, this is why I want to learn as much as possible. Thank you!

I had 2 Spy bags, one was sadly a victim of my designer bag and shoe eating dog, so a few months ago I bought another one, there is nothing wrong with buying online, seriously, a lot of bags when I am not totally sure if I will like or use them, I buy online and 2nd hand, I haven't bought a bag from the RealReal but I had bought dresses, and the condition of them was horrendous, the smell of them was honestly moldy grave, since I am in the UK and they are in the US, returns cost a bundle and they don't refund sending, plus import duty and all that, so honestly not worth it, I stay clear, other people are happy with them, so it does depend...
But going back to the subject, both bags were totally different, the shape was the same and they both had the spy bag stuff, you know that "hidden purse" etc. They come in such a variety of leathers.

If you go and look at it in stores, just say you are toying with the idea of buying yourself one, or you are buying one for a friend but you are not sure about the leather, let them explain.

If you are not familiar with the bag itself, I'd always have it authenticated ASAP after you receive it, and if you pay, pay with a credit card or PayPal, in case there is an issue with authenticity you can get your money back, with PP you might have to pay for the authentication yourself and the sending, so CC might make a lot more sense.

I think what you read online are people who compare their spy bag with a fake spy bag and they feel super smug about it, the number of the item, lining, hologram and weight are really important, though even the lining can change a little bit, the leather changes a lot, then (as mentioned) they come in different colours and materials, even material mixes, some even in exotic leathers or nappa, that won't pebble at all.

With the 2 bags on VC I honestly don't see much wrong at first glance, but I would ask for a few more pictures, especially regarding the lining and the hologram, one of the sellers seems to sell a lot of bags and seems to have a spotless history, which is always reassuring.

Seriously, do not panic, nobody knows everything about every item, I worked in fashion journalism for a long time, some of the items I can authenticate, but nobody can authenticate every item out there, that is why a good professional resale site has a lot of different authenticators for different brands, and even then mistakes can happen, so for your own peace of mind, if you can't do it yourself, it is really worth to pay a bit more to get it authenticated, check with your CC company that you are covered for 2nd hand purchases. So the worst that can happen is you get your money back after 2 to 3 months, which admittedly is a bit of a pain, but less pain than losing the money and ending with a fake bag
 
@Gabs007 is right that the bags on VC haven’t been through VC’s checking process yet if they are still with the seller; the team that puts the items online is not an authentication team. This will happen when VC physically receives the item after purchase and the item is checked before being sent to the buyer. At that point you would get a full refund if the item is found not to be genuine or should be offered a price reduction or the chance to refuse the item if it’s found not to meet the declared condition.

The only items on VC that are already checked are those marked ‘Ready to ship’.

They don’t just put any old thing online though. I’ve had items rejected for selling because they deemed they didn’t fit the catalogue, and there was a period a while back when lots of resale sites including VC were flooded with fake Givenchy Antigonas from Italian sellers, but I imagine they didn’t make it past QC, and I noticed they all disappeared completely from the listings after a while (not sold, but removed).

I don’t know anything about the Spy but as regards the leather I doubt you can draw conclusions about authenticity on that basis. I recently bought three supposedly identical large black calfskin Peekaboos directly from Fendi, and the leather on each was quite different. I wanted the smoothest calfskin like my other Peekaboos, but one of the ones I was sent was really quite pebbly, almost like my Selleria one. Natural variation: in the opposite direction to the difference you are noticing, but an example of differences in the same model of the genuine article direct from the manufacturer. And as Gabs says, the bag has been manufactured in plenty of different combinations; if you look at Peekaboos or the Kan I or any other model over the years, there have been constant variations in leather, design features, colours etc, so it would be pretty hard to authenticate from an article which may not have all the background.

I don’t think Fendi still makes the Spy and I doubt from my experience with them that Fendi themselves would offer you any help with authenticating a pre-owned bag; their customer service is fine if you’re spending with them but I doubt they’d help with this. They would probably just say a polite ‘no’!

I would suggest not trying to authenticate yourself from an article which may be inaccurate, but try to get an authentication before purchase. I see you’re a new member here but I just had a look at the Fendi authentication thread on this forum and, unlike the Hermès authentication thread, it doesn’t appear you have to be a previously active member to ask for an authentication. You could ask there for help. You need to read the first post in the thread to make sure you’re giving all the required info in the right format or you might not get an answer. I believe they drop in to authenticate when they can, so it might not be immediate. Here’s the link: https://forum.purseblog.com/threads/authenticate-this-fendi.820058/. I believe there are also paid authentication services if you have doubts either before or after buying, but I’ve never used one. Somebody in that thread might be able to advise you where to go.

I’ve bought five or six very pricey bags from VC including a Fendi (but not a Spy) and each one has been authentic and in the condition declared and meeting the description. I’ve bought a lot of other expensive things there too and I am also a frequent seller on VC, and I have had no significant problems at any time. They gave me the opportunity at authentication/quality control to back out of one bag purchase because the seller didn’t include the original receipt, but I already knew she wasn’t sending the receipt and wasn’t worried; I knew the bag was genuine. They offered one of my buyers a reduction for a virtually invisible unravelled stitch on the inside of a garment in a seam that was just finishing, not structural, that I hadn’t seen when I inspected it carefully before selling!

My experience with VC authentication has been good, but as with all resale sites with human authentication, the odd mistake could still happen and something slip through; it’s just an unfortunate hazard of buying pre-owned as you’ll already know if you ever buy pre-owned, and all the sites get accused of it at times. If you were to receive a fake you could get a paid authenticator to verify that and VC would have to refund you if they had made a mistake. The only time I received something wrong from VC, it was that they had lost an accessory from an item I bought, at quality control. They offered me a full refund or a reduction; I took the reduction and used it to buy a new matching accessory. I can’t comment on how other resale sites operate in similar situations; I haven’t used them.

I don’t know if you’ve used VC before? You need to check the criteria VC states for the level of condition to make sure you’re happy with the level. Ask for more photos if you need them. A lot of - I’m not saying all - dissatisfaction you read in these threads is based on false expectation and not checking the terms & conditions before buying, and people who’ve been happy don’t all come running to announce it here. My misgivings in the past about VC involved their slow and sometimes unresponsive customer service, but mainly that never really happened to me and I was basing it on what other people wrote here, and they’ve been working on improving it lately too. If you are new to VC, I’ve posted a lot of points earlier in this thread about checking out your seller as much as you can, and so have other people. It might be worth a look back through this thread. Note that if you are using the VC app, seller status is not currently showing there, as they’ve been changing their seller rating system and software, but if you go to the website you can see if you are buying from an ‘Expert Seller’ or a ‘Trusted Seller’ and what specifically that means (it doesn’t mean a seller who can authenticate or anything, I am an ‘Expert Seller’, and it mainly means I’ve consistently sold a lot, shipped it quickly and met quality control and authenticity). This doesn’t mean you can’t get a good experience buying from a seller without the badges though. They all have to start somewhere and maybe just haven’t sold enough recently to qualify; no reason to rule them out if they’re responsive and all the photos look good. You can check that out if you look at the desktop site where you can see their sold items.

Hope you find your bag!

I actually saw it in stores again, I think they did a reissue of it, I wouldn't go in and ask "Hello, saw one of those bags 2nd hand, will you authenticate" because of course they would not, but they are quite protective of their trade mark and they used to offer a check on serial numbers, not sure if they still do. So the way to go would be to claim you want to buy one, flatter them about the iconic image and design, etc. The staff tends to be really really very well trained and a lot of them love showing off their knowledge.

Edited to add, if you didn't sell for a while your status will disappear, so I think that is really not working as well as planned, because somebody who might sell authentic items from time to time will not have the status as you need to be a regular seller to have it
 
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@Gabs007 is right that the bags on VC haven’t been through VC’s checking process yet if they are still with the seller; the team that puts the items online is not an authentication team. This will happen when VC physically receives the item after purchase and the item is checked before being sent to the buyer. At that point you would get a full refund if the item is found not to be genuine or should be offered a price reduction or the chance to refuse the item if it’s found not to meet the declared condition.

The only items on VC that are already checked are those marked ‘Ready to ship’.

They don’t just put any old thing online though. I’ve had items rejected for selling because they deemed they didn’t fit the catalogue, and there was a period a while back when lots of resale sites including VC were flooded with fake Givenchy Antigonas from Italian sellers, but I imagine they didn’t make it past QC, and I noticed they all disappeared completely from the listings after a while (not sold, but removed).

I don’t know anything about the Spy but as regards the leather I doubt you can draw conclusions about authenticity on that basis. I recently bought three supposedly identical large black calfskin Peekaboos directly from Fendi, and the leather on each was quite different. I wanted the smoothest calfskin like my other Peekaboos, but one of the ones I was sent was really quite pebbly, almost like my Selleria one. Natural variation: in the opposite direction to the difference you are noticing, but an example of differences in the same model of the genuine article direct from the manufacturer. And as Gabs says, the bag has been manufactured in plenty of different combinations; if you look at Peekaboos or the Kan I or any other model over the years, there have been constant variations in leather, design features, colours etc, so it would be pretty hard to authenticate from an article which may not have all the background.

I don’t think Fendi still makes the Spy and I doubt from my experience with them that Fendi themselves would offer you any help with authenticating a pre-owned bag; their customer service is fine if you’re spending with them but I doubt they’d help with this. They would probably just say a polite ‘no’!

I would suggest not trying to authenticate yourself from an article which may be inaccurate, but try to get an authentication before purchase. I see you’re a new member here but I just had a look at the Fendi authentication thread on this forum and, unlike the Hermès authentication thread, it doesn’t appear you have to be a previously active member to ask for an authentication. You could ask there for help. You need to read the first post in the thread to make sure you’re giving all the required info in the right format or you might not get an answer. I believe they drop in to authenticate when they can, so it might not be immediate. Here’s the link: https://forum.purseblog.com/threads/authenticate-this-fendi.820058/. I believe there are also paid authentication services if you have doubts either before or after buying, but I’ve never used one. Somebody in that thread might be able to advise you where to go.

I’ve bought five or six very pricey bags from VC including a Fendi (but not a Spy) and each one has been authentic and in the condition declared and meeting the description. I’ve bought a lot of other expensive things there too and I am also a frequent seller on VC, and I have had no significant problems at any time. They gave me the opportunity at authentication/quality control to back out of one bag purchase because the seller didn’t include the original receipt, but I already knew she wasn’t sending the receipt and wasn’t worried; I knew the bag was genuine. They offered one of my buyers a reduction for a virtually invisible unravelled stitch on the inside of a garment in a seam that was just finishing, not structural, that I hadn’t seen when I inspected it carefully before selling!

My experience with VC authentication has been good, but as with all resale sites with human authentication, the odd mistake could still happen and something slip through; it’s just an unfortunate hazard of buying pre-owned as you’ll already know if you ever buy pre-owned, and all the sites get accused of it at times. If you were to receive a fake you could get a paid authenticator to verify that and VC would have to refund you if they had made a mistake. The only time I received something wrong from VC, it was that they had lost an accessory from an item I bought, at quality control. They offered me a full refund or a reduction; I took the reduction and used it to buy a new matching accessory. I can’t comment on how other resale sites operate in similar situations; I haven’t used them.

I don’t know if you’ve used VC before? You need to check the criteria VC states for the level of condition to make sure you’re happy with the level. Ask for more photos if you need them. A lot of - I’m not saying all - dissatisfaction you read in these threads is based on false expectation and not checking the terms & conditions before buying, and people who’ve been happy don’t all come running to announce it here. My misgivings in the past about VC involved their slow and sometimes unresponsive customer service, but mainly that never really happened to me and I was basing it on what other people wrote here, and they’ve been working on improving it lately too. If you are new to VC, I’ve posted a lot of points earlier in this thread about checking out your seller as much as you can, and so have other people. It might be worth a look back through this thread. Note that if you are using the VC app, seller status is not currently showing there, as they’ve been changing their seller rating system and software, but if you go to the website you can see if you are buying from an ‘Expert Seller’ or a ‘Trusted Seller’ and what specifically that means (it doesn’t mean a seller who can authenticate or anything, I am an ‘Expert Seller’, and it mainly means I’ve consistently sold a lot, shipped it quickly and met quality control and authenticity). This doesn’t mean you can’t get a good experience buying from a seller without the badges though. They all have to start somewhere and maybe just haven’t sold enough recently to qualify; no reason to rule them out if they’re responsive and all the photos look good. You can check that out if you look at the desktop site where you can see their sold items.

Hope you find your bag!
Thank you so much @Annie J for this very comprising answer, for sharing your experiences with VC also as a seller, and for the link to the other thread!
I have indeed already bought a bag from VC, it was a vintage Yves Saint Laurent and I was (and still am) very happy with it. For some reason I have the feeling when it comes to YSL or Dior, I can more easily spot a fake, … for the Fendi Spy bags, it is all a mystery for me. :D
 
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Oh really? They remind you/threaten you even after you shipped the item. How odd, but I am not surprised.

Even if you mark it as shipped, you keep getting the reminders to ship it, and since the shipping seems to be notoriously slow at the moment (the fault of the shipping company) you keep on getting the "Send your item" mails

I have to admit that in a way I am glad that they are tightening up, sometimes waiting for close to 2 months before you get an item can be a bit of a pain, but on the other hand the steady reminders when you have sent the item, then waiting 48 hours until they scan it while they keep sending you reminders is getting a bit annoying. Also some people might be busy with work and not have the chance to send the item straight away as most of the parcel shops are open at regular working hours...

I have purchased a few items and it was always quick, good experience.
I bought a bag, on the day the seller favourited that listing, which to me is a clear sign they SAW I bought it right? I wrote them a comment after a week... two... three... No response, finally a full 30 days later VC messages me that seller doesn't have the bag anymore. I feel like it was very disrespectful that the seller did not inform VC immediately, never answered my comments, nothing.
I'm pretty bummed, and now I'm a little apprehensive of ordering again. Rant over.

I don't think it is something that happens very often, it happened to me maybe twice and I bought quite a lot, what I usually do is I ask a question if it would be convenient for the seller to send it soon, then wait for the reply, if they don't reply, I assume they are away and have forgotten to put their holiday in or forgotten they listed the item, so I don't buy.

With their much shorter sending frame, it seems to change now anyway, but try asking a question about sending before you buy, ever since I am doing that, hasn't happened, some removed the items and I figured they sold somewhere else and just forgot to take the listing down, but there was no having paid money and waiting for the refund.

I think it’s going to be a good thing but they haven’t finished rolling it out properly (annoying!)

I’ve received emails with the new timeframe in as well. I think they don’t actually say they will cancel the sale if I haven’t responded , they say it may be cancelled? I don’t have the emails any more so I can’t check. And they do say something about ignoring the message if you’ve already sent it (annoying as Gabs and I have said before that the buyer may be told you’ve been reminded when you’ve already sent it and marked the item as sent; maybe they will change this eventually too).

I agree it’s a little annoying they haven’t sent proper information about this out to sellers so far, but it appears to be connected to their new system of seller status and I think it’s a good thing really. They haven’t so far changed the shipping window allowed in the FAQs (30 days) but they have made it a condition of qualifying for the ‘expert’ or ‘trusted’ badge that you inform them and the buyer within 3 days of making the sale if the item is no longer available. You won’t be a trusted/expert seller if you ignore this.

So this is quite good; it should address one of buyers’ main gripes and speed things up, and maybe, hopefully, will eventually translate to stopping those annoying 30 day waits for buyers before cancellation. (I would also still advise communication with your seller before buying to check they’re active; it’s not foolproof but it helps).

I ship within two working days but for a lot of sellers 3 days might be difficult because of location and post office opening hours; they’ll need to allow 5 working days or a week I would think.

If they change the window for shipping they will also need to make sure that the temporary unavailability thing works properly if this is going to work.

I think it’s a good thing but I wish they’d spell it out a bit better for us sellers, and not roll out bits of it at a time so we can’t see the overall picture!

It’s a change that buyers will have wanted though.
 
@Gabs007 Haha, my dog also loves shoes! She destroyed two pairs of new boots in one day as a puppy, the costs amounting to about 500 EUR, but if I imagine she would have touched one of my bags …. oh my! :D
Thanks for your estimation on the bags behind the links. Ok, I get it now, it is not as easy as it seems to know if a bag is authentic or not. I will definitely make use of your tips and look carefully before I buy, and how I pay. I will get my bag, it just might take a bit longer than I thought. But then it will be perfect! :)
 
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@Gabs007 Haha, my dog also loves shoes! She destroyed two pairs of new boots in one day as a puppy, the costs amounting to about 500 EUR, but if I imagine she would have touched one of my bags …. oh my! :biggrin:
Thanks for your estimation on the bags behind the links. Ok, I get it now, it is not as easy as it seems to know if a bag is authentic or not. I will definitely make use of your tips and look carefully before I buy, and how I pay. I will get my bag, it just might take a bit longer than I thought. But then it will be perfect! :smile:

LOL, a while ago I amused the whole PurseForum with the story of Harvey eating a rare Birkin that I had never ever used, Ostrich leather, palladium hardware, I did scream a lot, and to think he looks so harmless... Btw that picture happened when I told him to go into his dog bed, and there should be a speech bubble over his head "Can't, ate dog bed number 55" - they all seem to explode, but luckily no pets were harmed, I keep that dog in check by letting the cat boss him, cat is the ruler of the universe and Harvey will grovel when the tyrant shows up, so the cat tyrant will allow him to sniff his rear end, the canine/feline equivalent of being knighted, I guess...

As for problems with authenticating Fendi, they can be a bit whimsical, which I think is part of the charm
 

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I have purchased a few items and it was always quick, good experience.
I bought a bag, on the day the seller favourited that listing, which to me is a clear sign they SAW I bought it right? I wrote them a comment after a week... two... three... No response, finally a full 30 days later VC messages me that seller doesn't have the bag anymore. I feel like it was very disrespectful that the seller did not inform VC immediately, never answered my comments, nothing.
I'm pretty bummed, and now I'm a little apprehensive of ordering again. Rant over.
Apologies if you already know everything I’m about to say! ...

Just don’t buy from this seller, and I always contact the seller before purchasing to check they’re active. It’s not foolproof (see my recent posts about a seller who was communicative until I purchased then never sent the item!) but it helps. It shouldn’t put you off buying on VC, just do a bit of groundwork assessing your seller to reduce the likelihood (I’ve posted a lot about this previously). It’s not VC’s fault per se, and (as per my post just above which has more details) they seem to be making changes to improve this for buyers, linking a shorter shipping window to the revamped seller rating system, which, as one of the many conscientious sellers, I welcome, though so far it hasn’t been made entirely explicit and I wish they’d let us sellers know more quickly and fully what changes they are making and make sure none of us lose our expert and trusted badges unfairly! You can’t see seller badges on the app at the moment but you can see them on the website.

By the way, the seller ‘favouriting’ the item you bought doesn’t actually mean she saw it. I’ve never ‘favourited’ any of my items but they seem to show up as if I have in my ‘news’ whenever any of them sells. It’s a little daft, I think it’s just that they group certain things together in the software, and as they are changing software maybe they’ll do this eventually. She will only have known it was sold through an app notification or an email, and if she’s not active or has already sold the item elsewhere, she may not notice, or may just ignore it (rude!).
 
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I actually saw it in stores again, I think they did a reissue of it, I wouldn't go in and ask "Hello, saw one of those bags 2nd hand, will you authenticate" because of course they would not, but they are quite protective of their trade mark and they used to offer a check on serial numbers, not sure if they still do. So the way to go would be to claim you want to buy one, flatter them about the iconic image and design, etc. The staff tends to be really really very well trained and a lot of them love showing off their knowledge.

Edited to add, if you didn't sell for a while your status will disappear, so I think that is really not working as well as planned, because somebody who might sell authentic items from time to time will not have the status as you need to be a regular seller to have it
Goof idea to flatter them at Fendi! Worth a try.

Yes I absolutely agree about it being annoying if you could lose your trusted status just because you haven’t had anything to sell for 6 months. It works ok for buyers (though they might miss out on a good seller who’s lost the status just because they haven’t sold recently) but it’s not always going to be fair to good sellers.

On the other hand I expect they’re trying to encourage us to sell more stuff to keep it going, and they probably want long term inactive sellers to drop out of the status so people can avoid that situation of buying and waiting for ages only to have a refund. So I suppose I can see why they might do it. I think they’ve got the balance a bit wrong on the sales/time period thing though.

Maybe they could introduce another element like having a seller check in a few times a year to confirm they’re still wanting an active selling account even if they currently have nothing to sell. I think it’s reasonable to take away the status if you had a 100% compliance rate a year ago but all the five items you’ve sold in the past five months (or whatever it is) were non-authentic, poor condition or shipped late. It stops that concern we’ve all had that recommended sellers just get complacent.

But you shouldn’t lose it just because you haven’t sold anything, that’s annoying; it might be fine for professional sellers but we individual sellers don’t necessarily have a constant supply of goods, but always sell good compliant things.

We should give them feedback on that. You never know, they might just might listen if enough people say the same thing. I have noticed changes connected to feedback I’ve given in those customer service emails you get after you’ve made a sale, probably they were going to do the things anyway, but I guess it’s worth saying things, you never know. And things I’ve mentioned to customer service over the phone have been changed too. Not my job to sort out their processes but I’d quite like them to keep going in the right direction, it works for me if they do. They do seem to be aiming to tighten up a lot of the things people didn’t like before.
 
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@Gabs007 Haha, my dog also loves shoes! She destroyed two pairs of new boots in one day as a puppy, the costs amounting to about 500 EUR, but if I imagine she would have touched one of my bags …. oh my! :biggrin:
Thanks for your estimation on the bags behind the links. Ok, I get it now, it is not as easy as it seems to know if a bag is authentic or not. I will definitely make use of your tips and look carefully before I buy, and how I pay. I will get my bag, it just might take a bit longer than I thought. But then it will be perfect! :smile:
I don’t have a dog but made the mistake of leaving quite a nice pair of shoes outside the garden door overnight. One disappeared and the other was thoroughly pulled to bits ... Two rather expensive toys for the latest litter of fox cubs ...
 
LOL, a while ago I amused the whole PurseForum with the story of Harvey eating a rare Birkin that I had never ever used, Ostrich leather, palladium hardware, I did scream a lot, and to think he looks so harmless... Btw that picture happened when I told him to go into his dog bed, and there should be a speech bubble over his head "Can't, ate dog bed number 55" - they all seem to explode, but luckily no pets were harmed, I keep that dog in check by letting the cat boss him, cat is the ruler of the universe and Harvey will grovel when the tyrant shows up, so the cat tyrant will allow him to sniff his rear end, the canine/feline equivalent of being knighted, I guess...

As for problems with authenticating Fendi, they can be a bit whimsical, which I think is part of the charm
I’m not a dog person at all, but I do think your dog is gorgeous. I love that pose above all the destruction :lol:
 
Goof idea to flatter them at Fendi! Worth a try.

Yes I absolutely agree about it being annoying if you could lose your trusted status just because you haven’t had anything to sell for 6 months. It works ok for buyers (though they might miss out in a good seller) but it’s not always going to be fair to good sellers.

On the other hand I expect they’re trying to encourage us to sell more stuff to keep it going, and they probably want long term inactive sellers to drop out of the status so people can avoid that situation of buying and waiting for ages only to have a refund. So I suppose I can see why they might do it. I think they’ve got the balance a bit wrong on the sales/time period thing though.

Maybe they could introduce another element like having a seller check in a few times a year to confirm they’re still wanting an active selling account even if they currently have nothing to sell. I think it’s reasonable to take away the status if you had a 100% compliance rate a year ago but all the five items you’ve sold in the past five months (or whatever it is) were non-authentic, poor condition or shipped late. It stops that concern we’ve all had that recommended sellers just get complacent.

But you shouldn’t lose it just because you haven’t sold anything, that’s annoying; it might be fine for professional sellers but we individual sellers don’t necessarily have a constant supply of goods, but always sell good compliant things.

We should give them feedback on that. You never know, they might just might listen if enough people say the same thing. I have noticed changes connected to feedback I’ve given in those customer service emails you get after you’ve made a sale, probably they were going to do the things anyway, but I guess it’s worth saying things, you never know. And things I’ve mentioned to customer service over the phone have been changed too. Not my job to sort out their processes but I’d quite like them to keep going in the right direction, it works for me if they do. They do seem to be aiming to tighten up a lot of the things people didn’t like before.

Actually I think you need to sell at least 2 items within a very short time frame or you are just a "seller" not 6 months
 
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