Love the idea of living in France
I'm staying in the Empire until husband sorts himself out or I get into canada mothership, no shopping before that lol
Vestiaire Collective experiences?
- Thread starter Kopisusu
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I'm staying in the Empire until husband sorts himself out or I get into canada mothership, no shopping before that lol
Well, my experience is that Vestiaire is unreliable, their promo codes are crap and don't work and CS has no intention of helping you if you contact them on the issue. Plus their quality check is rubbish - they said the seller should give me a price drop of 30€ because of worn corners (it wasn't wearing but minor discoloration that was shown on the original pics and I was fine with that) but they didn't see the worn/cracked varnish and a tear on the inside pocket seam.
I never got help with the promo code that didn't work and I had to ship my bag to France for at least 10 weeks to get it fixed. Never EVER doing business with VC again.
I never got help with the promo code that didn't work and I had to ship my bag to France for at least 10 weeks to get it fixed. Never EVER doing business with VC again.
Vestiaire has drastically changed their shipping policy for sold items, as far as I can tell. I sold an item this Wednesday and on Friday I received notice that I only had three further days to ship the item, before they cancel the sale. How odd. First the shipping deadline was 1 month and now it is 5 days?
VC only has 3 categories and never sells item as new or "good as new"
1. Very good (small minor signs of wear)
2. Good (more signs of wear but no damages)
3. Acceptable (they only accept bags as such) but where everything has to be listed in great detail
It totally depends what the bag was declared at, and I would think the price paid. I am always happy if I get an item that is better than listed (some stuff was listed as a good and it looked brand new) but I am aware that I am buying 2nd hand and do not expect new unless the seller really claims it is new in the description. But to avoid problems, they don't allow things to be listed as new.
As for the promo codes, not saying it is, but could it be that it was a problem with what they offered the promo code for? I lost a promo code because I made an offer, which I thought the seller would respond to with a counter offer, but she sold it at that price, which was 5 under the value of the promo code, so I couldn't use the promo code at all. Sometimes they also use promo codes only for bags, clothes, shoes, or items over a certain value.
Personally I think it is unfair to the seller if the corners were pictured that the seller should give a reduction.
Oh really? They remind you/threaten you even after you shipped the item. How odd, but I am not surprised.
Even if you mark it as shipped, you keep getting the reminders to ship it, and since the shipping seems to be notoriously slow at the moment (the fault of the shipping company) you keep on getting the "Send your item" mails
I have to admit that in a way I am glad that they are tightening up, sometimes waiting for close to 2 months before you get an item can be a bit of a pain, but on the other hand the steady reminders when you have sent the item, then waiting 48 hours until they scan it while they keep sending you reminders is getting a bit annoying. Also some people might be busy with work and not have the chance to send the item straight away as most of the parcel shops are open at regular working hours...
Never said the bag was marketed as new, it was said to be in very good condition.
The code was for my first purchase on the app. Downloaded the sh*tty app to my phone and made the purchase, the code never worked.
CS won't do anything but explain, make excuses and blames the customer. There are other outlets for preloved and they will be getting my business in the future.
Oh well, I hope you are luckier with others, but given the attitude you display I really doubt it, btw where did the "never said the bag was new" come from? I explained they do not sell stuff as new.
And judging from CS trying to explain, maybe you simply did something wrong and they tried to explain what went wrong and you didn't get it?
I had issues with them in the past, but the way you come over seems quite petulant, seriously, I think you'd be much better off buying brand new, you get guarantee on the item for a certain amount of time, you get an item without any blemishes as it is new...
Preloved means it has wear and sometimes tear, most people know that and are OK with it for the reduced price, some people are not and for them it is better if they buy new, so much less to complain about
I have purchased a few items and it was always quick, good experience.
I bought a bag, on the day the seller favourited that listing, which to me is a clear sign they SAW I bought it right? I wrote them a comment after a week... two... three... No response, finally a full 30 days later VC messages me that seller doesn't have the bag anymore. I feel like it was very disrespectful that the seller did not inform VC immediately, never answered my comments, nothing.
I'm pretty bummed, and now I'm a little apprehensive of ordering again. Rant over.
I bought a bag, on the day the seller favourited that listing, which to me is a clear sign they SAW I bought it right? I wrote them a comment after a week... two... three... No response, finally a full 30 days later VC messages me that seller doesn't have the bag anymore. I feel like it was very disrespectful that the seller did not inform VC immediately, never answered my comments, nothing.
I'm pretty bummed, and now I'm a little apprehensive of ordering again. Rant over.
I don't think it is something that happens very often, it happened to me maybe twice and I bought quite a lot, what I usually do is I ask a question if it would be convenient for the seller to send it soon, then wait for the reply, if they don't reply, I assume they are away and have forgotten to put their holiday in or forgotten they listed the item, so I don't buy.
With their much shorter sending frame, it seems to change now anyway, but try asking a question about sending before you buy, ever since I am doing that, hasn't happened, some removed the items and I figured they sold somewhere else and just forgot to take the listing down, but there was no having paid money and waiting for the refund.
Their explanations have made no sense. The only thing I was supposed to do was to enter the discount code to the right place and it didn't work - simple as that. It's interesting how you interpret my attitude when you somehow feel I need a lecture on VC and how they work. I know, thank you.
Well maybe they should have explained then how to put the code in, but all the best of luck, as I said, I think you would be so much better off buying new... But I think I involve now the ignore button, a bit fed up. As somebody who puts stuff on VC, I am very glad that you give them a miss in the future
I don't know how I'd be better off buying new if I can authenticate myself and get a good price..? Luckily there are other places to buy, with better reputation. Maybe you should just write a book, like "Online shopping for Dummies", since in your world it seems to be such a chore to know how to use a discount code.
