Vestiaire Collective experiences?

[nicole0612]

I think that has been happening more since the app upgrade. I spoke to VC about it, they said they knew there were issues with the new app. Most of the issues have been resolved now but this intermittent failure of alerts is still happening, and like you I’m frequently checking. I normally find that the alerts have appeared in notifications once I open the app, so I haven’t been checking each item daily (heavens, what a pain!) but I might double check that now!

My problem is that I get so many favorited/wishlist alerts on my items (probably 25+ a day) that the list of notifications on the site gets very jumbled. I wish I could disable those notifications. I did finally see that I could disable the notification when someone follows me. Another thing that makes it so confusing is that the timing seems to be delayed by many hours, I will get a notification and immediately go to the page and it says it was from “yesterday”. I’m not sure if the notifications are sent out immediatley and they are using a different time zone as the set time, or if they are really delayed by up to half a day?

 

[Annie J]

My problem is that I get so many favorited/wishlist alerts on my items (probably 25+ a day) that the list of notifications on the site gets very jumbled. I wish I could disable those notifications. I did finally see that I could disable the notification when someone follows me. Another thing that makes it so confusing is that the timing seems to be delayed by many hours, I will get a notification and immediately go to the page and it says it was from “yesterday”. I’m not sure if the notifications are sent out immediatley and they are using a different time zone as the set time, or if they are really delayed by up to half a day?

I’m using the UK site and I notice that the times given on posts are always 1 or 2 hours out, depending on the time of year. So the UK site seems to give French time. I don’t think part from this there’s much rhyme or reason to when the alerts come through and when they don’t. Web traffic?? I don’t know. It’s erratic and it’s a nuisance.

 

[micheniche]

My problem is that I get so many favorited/wishlist alerts on my items (probably 25+ a day) that the list of notifications on the site gets very jumbled. I wish I could disable those notifications. I did finally see that I could disable the notification when someone follows me. Another thing that makes it so confusing is that the timing seems to be delayed by many hours, I will get a notification and immediately go to the page and it says it was from “yesterday”. I’m not sure if the notifications are sent out immediatley and they are using a different time zone as the set time, or if they are really delayed by up to half a day?

I think there’s a setting. I don’t get notified when someone likes my stuff or follows me. I set the notifications so I only get notified when someone leaves a comment or makes an offer. There’s a setting somewhere!

 

[nicole0612]

I’m using the UK site and I notice that the times given on posts are always 1 or 2 hours out, depending on the time of year. So the UK site seems to give French time. I don’t think part from this there’s much rhyme or reason to when the alerts come through and when they don’t. Web traffic?? I don’t know. It’s erratic and it’s a nuisance.

Thank you, from the time difference on my end I suspected it was French time as well.

 

[nicole0612]

I think there’s a setting. I don’t get notified when someone likes my stuff or follows me. I set the notifications so I only get notified when someone leaves a comment or makes an offer. There’s a setting somewhere!

Thank you! Here is the place if anyone else is looking for it. Unfortunately it looks like I already opted out of the likes/wishlist, but am still getting the notifications Oh well.

 

[micheniche]

Wow this is so bizarre. I did it and it worked for me. I don’t want my phone to go crazy with all the notifications!

 

[Annie J]

Thank you! Here is the place if anyone else is looking for it. Unfortunately it looks like I already opted out of the likes/wishlist, but am still getting the notifications Oh well.
View attachment 4215998
View attachment 4215999

I’ve got mine set up like that - but I’m still not getting all the alerts through every time, unless I open the app and find them in notifications. Sometimes I do, sometimes I don’t, same type of alerts. It’s clearly an IT fault, maybe they’ll fix it sometime. They’ve fixed the other issues that arose after the app change and I can’t be the only person who’s mentioned this problem to them.

 

[micheniche]

Hello hello

So Paypal is issuing the refund and VC now lists the item as not available. It does work.

 

[Annie J]

Hello hello

So Paypal is issuing the refund and VC now lists the item as not available. It does work.

Good news and a useful example for us all!

X

 

[Christineee86]

Thanks for the information! I’ve bought two pairs of Chanel flats on October 1st AND October 2nd (two different sellers) and still haven’t heard anything from the seller neither have the items been shipped to Vestiaire (it’s been three weeks now). Vestiaire simply wrote that the sale will be cancelled if the articles do not arrive at Vestiaire (not my home!) till the end of the 30-Day-period! I think that Vestiaire should block sellers who repeatedly do that or give us the opportunity to evaluate the sellers. Even Ebay has that option! I didn’t pay with PayPal but I will in the future!

 

[miss goose]

Hi
I was wondering if anyone can help me,
I purchased a pair of Gucci ace trainers the ones with the platform with crystals on the sole
On receipt of them I noticed the box they were in wasn’t the correct one for these and the box had no details on ie size etc
Then I noticed the dust bags were not made of the normal material that Gucci uses also the Gucci label on the front was stitched all wrong
The trainers seemed ok until I removed the sole to have a look at the stitching and it was terrible the stitching was a mess,
I contacted vestiaire who sent me a return label so they could take another look , I was under the impression that they fully authenticate before they ship them out ?
Has anyone ever purchased a item off them that turned out to be fake ?
Thanks x

 

[Christineee86]

Hi
I was wondering if anyone can help me,
I purchased a pair of Gucci ace trainers the ones with the platform with crystals on the sole
On receipt of them I noticed the box they were in wasn’t the correct one for these and the box had no details on ie size etc
Then I noticed the dust bags were not made of the normal material that Gucci uses also the Gucci label on the front was stitched all wrong
The trainers seemed ok until I removed the sole to have a look at the stitching and it was terrible the stitching was a mess,
I contacted vestiaire who sent me a return label so they could take another look , I was under the impression that they fully authenticate before they ship them out ?
Has anyone ever purchased a item off them that turned out to be fake ?
Thanks x

I once bought something and afterwards - before the item was sent to me - showed the pictures to a friend who pointed out something that was fake about it! I contacted them and I’m not 100 % sure but I think they said the bag wasn’t fake, but wasn’t labelled right in terms of quality (they would consider it only a good condition and not a very good one) or something like that!

But I’ve heard about people receiving fakes and had to prove to vestiaire that it is fake which is kind of awkward.. so I think you really have to check what you buy there.. probably even before and after buying it...

Edit: I just looked it up. They said they would give me the option to cancel the sale because the SIZE was different from what was written in the description! But I had a friend who is an expert and she clearly said the bag was fake.

 

[miss goose]

That is so worrying ,
I’ve sent them back to them so they can have another look,
So I will have to wait and see what happens, if they say they are definitely genuine ( which I find it hard to believe )
I will get them authenticated myself ,
I thought that buying off them was safe , what I can’t understand though is there are many things wrong with these not just one thing so if they have a authentication service how could so many problems be missed?
Thanks x

 

[Annie J]

Thanks for the information! I’ve bought two pairs of Chanel flats on October 1st AND October 2nd (two different sellers) and still haven’t heard anything from the seller neither have the items been shipped to Vestiaire (it’s been three weeks now). Vestiaire simply wrote that the sale will be cancelled if the articles do not arrive at Vestiaire (not my home!) till the end of the 30-Day-period! I think that Vestiaire should block sellers who repeatedly do that or give us the opportunity to evaluate the sellers. Even Ebay has that option! I didn’t pay with PayPal but I will in the future!

They might still come. I thought the Fendi I bought was never coming but in the end it came just in time. It’s annoying but we sign up to the T&Cs which give the seller 30 days, and there are legitimate reasons sometimes why people can’t ship quickly, not being professional sellers. Some people have managed to get refunds before the 30 days are up by going through PayPal so you’re right that it might be good always to buy through them. I always message the buyer before I purchase to check that there’s somebody responsive there, at least. If I get nothing back or evasive answers I don’t buy. I sell a lot there and would never treat a buyer like this, and always make it clear if I’m away so that a delay can be anticipated by the buyer. I’d be wary of buying from any buyer who doesn’t reply or who has sold a lot (you can see how many things they’ve sold) but doesn’t have the recommended seller status. That could mean they have made ‘sales’ but either didn’t ship them for whatever reason, or the items didn’t comply with the description. I agree I wish VC would block sellers who do this repeatedly. I also wish they’d block buyers who repeatedly make offers and never follow through.

 

[Annie J]

That is so worrying ,
I’ve sent them back to them so they can have another look,
So I will have to wait and see what happens, if they say they are definitely genuine ( which I find it hard to believe )
I will get them authenticated myself ,
I thought that buying off them was safe , what I can’t understand though is there are many things wrong with these not just one thing so if they have a authentication service how could so many problems be missed?
Thanks x

I’ve never purchased a fake through VC and have got some very good deals on expensive bags. I have had times when they’ve contacted me when they’ve received something I’ve purchased, to offer me the opportunity to refuse the item when it doesn’t have a certificate or similar, even when the seller said upfront they didn’t have it, so they’ve been quite thorough in my experience.

However some people do believe they’ve been sent fakes and I think there is reason to believe that the authentication service is not quite as expert or thorough as it ought to be. I emphatically don’t believe they intentionally or actively try to pass fake goods as authentic but they have a huge volume of transactions and I suspect things can get waved through and slip through the net sometimes. I think buying through VC is RELATIVELY safe in the context of second hand goods. I look upon their authentication as a first line of defence rather than a rock solid guarantee that I won’t get a fake.

I suspect that sometimes when they cancel an item you as a buyer think might be fake, but they give a different reason as Christinee86 experienced, they can be awfully vague and inaccurate about what they actually say to you, but do actually know it’s a fake and won’t pass it on to you. I think maybe they pick another reason to give you so they just don’t have to talk about fakes too much. Authentication is a tricky business even in the best of hands — I’ve been reading this thread out of interest:
I'm in need of advice..my authenticated K28 is deemed fake by Paris HQ
https://forum.purseblog.com/index.p...icated-K28-is-deemed-fake-by-Paris-HQ.996866/

I don’t believe that VC is a dishonest business and I’m sure that even if they pass your purchase and you subsequently verify it’s a fake, you’ll be able to get your money back either directly from them or via a credit card or PayPal dispute, if VC decided not to be cooperative (though I would imagine they will be cooperative if you raise the spectre of a CC or PP dispute with them).