VCA ~ Van Cleef Arpels Discussion thread!

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Yep, I had a similar experience in zurich, now I have a checklist when buying, receipt, insurance certificate, authenticity card, travel pouch. All that checking to do when parting with thousands…..
They're short on everything right now. I've received merchandise without the box or the wrong size box, or without the pouch and of late, without the COA. I just email my SA and when they come in, they either send or I pick up.
 
thank you @glamourbag, @missie1 , @BigAkoya , I’m waiting for my Bulgari SA to bring it in
@Happyish , agree re this is the one to prioritize; the buton d’or is still on the list
@kvitka4u , one of my tests is not wanting to take something off, but I agree with @eternallove4bag that you should try on all the different metals. I will say that I personally need to take action shots to review when I get home, bc sometimes the item I think is the best in the store is not what I end up obsessing about :smile:
@kelsenia , we typically only insure current pieces for the value on the receipt which is accepted by Jewelers mutual / Chubb. May I ask is there another reason for a separate insurance certificate? Does it function like an appraisal? Thanks in advance! :smile:
Funny, I too need to rely on action shots. It helps a lot. Like you, I've found that the item I swoon over is not necessarily the one I choose after reviewing the pics. I'm astonished at what a difference it makes.
 
Pretty disappointed right now at VCA. My mom bought a necklace in Hawaii and had it sent back to lengthen. They sent the necklace with no box or authenticity card.

All we have is the receipt. I texted my sales associate and am very upset these details were missed.
Yep, I had a similar experience in zurich, now I have a checklist when buying, receipt, insurance certificate, authenticity card, travel pouch. All that checking to do when parting with thousands…..
They're short on everything right now. I've received merchandise without the box or the wrong size box, or without the pouch and of late, without the COA. I just email my SA and when they come in, they either send or I pick up.
I wanted to chime in and say that I received my Mother's Day gift today and the package had everything! The lovely grey box, certificate, cards, care booklet, travel pouch. Gift is also wrapped with ribbon. My package was sent from Texas.
 
I think I need a sanity check... Has anyone experienced chalcedony changing colour/pattern? I was just going to write about my recently procured blue agate and chalcedony pieces, when I noticed that the patterns on my chalcedony bracelet looked slightly different. The lighting is different so I'm going to take more photos during the day tomorrow and double check, but it looks like some of the pattern is blending out (not sure how to describe it) - I've circled one of the more obvious examples.

This was the photo after I'd taken it home and placed in my jewellery box:
wulL5xT.jpg


These were taken just now (2 days later). I tried to lay out all of the motifs so they're the same orientation as the original pic.
ZPPo4Pg.jpg

wODZrV4.jpg


Am I going crazy/seeing things? :confused1::confused1:
 
Ok not to totally hijack but I am too heavy for stripes; so what's a more slimming but easy cotton t shirt?
@A bottle of Red, I buy them a size bigger for oversized look and the ones on the longer side so they make me look a bit smaller/thinner. Lol. This particular one from Nili Lotan did the trick. They say vertical stripes make for a slimmer look.
 
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Reactions: A bottle of Red
I think I need a sanity check... Has anyone experienced chalcedony changing colour/pattern? I was just going to write about my recently procured blue agate and chalcedony pieces, when I noticed that the patterns on my chalcedony bracelet looked slightly different. The lighting is different so I'm going to take more photos during the day tomorrow and double check, but it looks like some of the pattern is blending out (not sure how to describe it) - I've circled one of the more obvious examples.

This was the photo after I'd taken it home and placed in my jewellery box:
wulL5xT.jpg


These were taken just now (2 days later). I tried to lay out all of the motifs so they're the same orientation as the original pic.
ZPPo4Pg.jpg

wODZrV4.jpg


Am I going crazy/seeing things? :confused1::confused1:
Stay calm. The Alhambra with stones is double-sided. It may be that you took a photo of the top of the motif and when you looked at it later, it was the underside. Flip over the motif and see if it matches your original photo.
 
I have also always had to sign something and my SA has also told me the same policy. Did you get any paperwork regarding the changes? Typically it says something like “creation requires the utmost care by our artisans and must be sent to the workshop to do xyz” and on the bottom it states no altered pieces can be returned

Interesting. I’ve never signed anything. Otoh I’ve also never returned a piece so maybe they just know I won’t?
 
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Reactions: glamourbag
I think I need a sanity check... Has anyone experienced chalcedony changing colour/pattern? I was just going to write about my recently procured blue agate and chalcedony pieces, when I noticed that the patterns on my chalcedony bracelet looked slightly different. The lighting is different so I'm going to take more photos during the day tomorrow and double check, but it looks like some of the pattern is blending out (not sure how to describe it) - I've circled one of the more obvious examples.

This was the photo after I'd taken it home and placed in my jewellery box:
wulL5xT.jpg


These were taken just now (2 days later). I tried to lay out all of the motifs so they're the same orientation as the original pic.
ZPPo4Pg.jpg

wODZrV4.jpg


Am I going crazy/seeing things? :confused1::confused1:
It’s just lighting. They are not changing.
 
Stay calm. The Alhambra with stones is double-sided. It may be that you took a photo of the top of the motif and when you looked at it later, it was the underside. Flip over the motif and see if it matches your original photo.

And the derp of the day award goes to... me! :facepalm: Did actually have a moment of panic last night where I thought the stones had change. Just checked again and yes it was the other side othe motif :lol: Everything's fine - disregard my previous post :lol:
 
And the derp of the day award goes to... me! :facepalm: Did actually have a moment of panic last night where I thought the stones had change. Just checked again and yes it was the other side othe motif :lol: Everything's fine - disregard my previous post :lol:
No worries. If you hadn't written, you would still be in panic mode. That's what we're here for!
Happy Mother's Day
 
So today I went to the boutique, fortunately they have Both XS YG and Small RG. I tried both, although size small felt more comfortable but I decided to go with YG XS, pairs better with my LOVE, also my hubby said small looks too bulky on me. wish they had size small of YG though. I hope I don’t have buyers remorse because I felt small is a better fit than XS. First photo is rose gold.
anyway, this boutique surprisingly has lots of inventory, including chalcedony bracelet and 20 motif which I tired and didn’t like on me. View attachment 5398181
View attachment 5398181

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