VCA ~ Van Cleef Arpels Discussion thread!

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Hi everyone - I've been lurking here for a long time, and am happy to join this community!

I searched for an answer to this question but couldn't find a concrete policy. My SA just told me that I can't return a bracelet that has been resized (Alhambra 5 motif RG GMOP + pave). They resized before sending it to me, and upon wearing it, I didn't feel as though the GMOP suited me and want to exchange for a Perlee sweet clover bracelet.

Is my SA correct here (can't return/exchange a resized but otherwise unworn bracelet), or should I push this with her?

Many thanks for your advice!
 
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Hi everyone - I've been lurking here for a long time, and am happy to join this community!

I searched for an answer to this question but couldn't find a concrete policy. My SA just told me that I can't return a bracelet that has been resized (Alhambra 5 motif RG GMOP + pave). They resized before sending it to me, and upon wearing it, I didn't feel as though the GMOP suited me and want to exchange for a Perlee sweet clover bracelet.

Is my SA correct here (can't return/exchange a resized but otherwise unworn bracelet), or should I push this with her?

Many thanks for your advice!
Once its has been resized it can't be returned. I just had mine resized and had to sign that I acknowledge that.
 
Ah I see. Perhaps it is different as you shopped remotely. Did the SA say anything to you at all about this? I shop at my local store and it was just a form authorizing the # of links being taken out and no refunds.
I have also always had to sign something and my SA has also told me the same policy. Did you get any paperwork regarding the changes? Typically it says something like “creation requires the utmost care by our artisans and must be sent to the workshop to do xyz” and on the bottom it states no altered pieces can be returned
 
Hi everyone - I've been lurking here for a long time, and am happy to join this community!

I searched for an answer to this question but couldn't find a concrete policy. My SA just told me that I can't return a bracelet that has been resized (Alhambra 5 motif RG GMOP + pave). They resized before sending it to me, and upon wearing it, I didn't feel as though the GMOP suited me and want to exchange for a Perlee sweet clover bracelet.

Is my SA correct here (can't return/exchange a resized but otherwise unworn bracelet), or should I push this with her?

Many thanks for your advice!
My SA did informed me that there are no returns after alterations. So I usually purchase items, make sure at home that they work and then send them over. If your sa did not notify you about the policy maybe they can make an exception for you?
 
No, unfortunately my SA didn't say this (I've purchased quite a bit from them, but this my first time wanting to return anything! :smile:). Guess I learned the hard way, thank you both for the help!
If that is the case then perhaps bring that up and indicate you were not informed of that. Perhaps it can work out for you? Fingers crossed for you.
 
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